Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.
Description: POC - Diksha
Job Details:
Job title: AJO Technical Account Manager
Work Location with Zip code: Richardson-TX-75082
Duration of the project: 6 Months to be extended
This role requires any travel (Yes/No): NO
Please confirm if this would be onsite from day one OR Initial remote for 2-3 months, and then expect the candidate to work from the office OR 100% Remote: Hybrid
Is this a 100% remote role? No
Vendor rate range: ***
Minimum years of experience required: 10+ Years
Would you require the candidates to meet you for an in-person interview?: No
Education Qualification required: Bachelor s / Masters
Must have skills:
Adobe Journey Optimizer (AJO), Adobe Experience Platform (AEP), Technical Management,
Detailed Job Description:
AJO Technical Account Manager (TAM) Job Description
"Strong hands-on expertise in Adobe Journey Optimizer (AJO) and Adobe Experience Platform (AEP
"Experience with customer journeys, audience segmentation, personalization, XDM schemas, datasets, profiles, and data ingestion
"Serve as the primary technical point of contact for assigned customer accounts.
"Provide proactive technical guidance, best practices, knowledge transfer, and support for platform changes and releases.
"Coordinate and drive complex technical issues with Support, Engineering, Consulting, and Customer Success teams.
"Strong understanding of REST APIs, JSON, JavaScript and SQL, with experience in integrations and troubleshooting.
"Ability to independently lead customer engagements and translate business requirements into scalable AJO/AEP solutions
"Strong customer-facing, stakeholder management, communication, and articulation skills.
"Experience with other Adobe Experience Cloud solutions such as Adobe Campaign, CJA, Adobe Target, or Analytics is an advantage.
"Strong problem-solving mindset with the ability to manage technical blockers, risks, and customer priorities.
Minimum years of experience: 10 Years
Education: Bachelor s / Masters
The top 3 responsibilities would expect the Subcon to shoulder and execute:
Handling the Technical Requirements of the client
Taking care of the AJO Account
Effective communication with the client to avoid escalations
Custom Fields:
Name: Intake Call Requested
Value: true
Name: Intake Call Completed
Value: true
EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.