Lead Classroom Technology Specialist

Lead Classroom Technology Specialist

Location

Fort Worth, TX

Job Type

Full-Time, Hourly

Division

Business Administration

Department

Campus Technology

Opening Date

10/12/2026

FLSA

Non-Exempt

• Description
• Benefits
• Questions

Standard of Christian Commitment

The candidate must be a professing Christ follower who possesses a strong commitment to the mission and core values of Southwestern Seminary and Texas Baptist College, possess a clear understanding of Southern Baptist heritage and culture, and agrees to serve in accordance with and not contrary to the current edition of the Baptist Faith and Message.

Southwestern Seminary, an entity of the Southern Baptist Convention, is a confessional institution. While the Seminary serves the larger evangelical Christian community, employees must embrace the values and standards the Seminary represents as it fulfills its mission of shaping Christian leaders within our denominational context.

Since duties of this position require the employee to represent the Seminary to prospective and current students, candidates must abide by the Seminary bylaws, the Employee Handbook, and the current edition of the Baptist Faith and Message as a condition of employment.

Job Description

The Lead Classroom Technology Specialist handles advanced classroom support cases, installation and maintenance of classroom technology integrations, provides training, support, and leadership to the Classroom Technicians, and assists the LMS Administrator. They have a comprehensive knowledge of all classroom and video conferencing systems, allowing them to diagnose and repair problems quickly. The position ensures service quality, operational consistency, and timely resolution of complex technical issues across a variety of integrated academic spaces.

Key Responsibilities

Classroom & AV Technology

• Configure, integrate, and maintain classroom and conferencing A/V systems
• Execute procedures for beginning of semester preparations and maintenance throughout the semester
• Provide training to faculty, staff, and students on classroom and instructional technologies
• Interact with professors on a day to day basis solving technical issues
• Work with a team to execute projects and help end users in a timely fashion
• Support end users by answering telephone calls, online ticket requests, and walk-ins
• Responsible for tier 1-2 support of classroom technology and video conferencing spaces
• Support the LMS Administrator with user and course administration

Leadership & Team Development

• Serve as lead technical resource for Classroom Technicians
• Train, mentor, and lead part-time technicians to ensure service standards and consistency
• Assist the Director in coordinating daily workflow, ticket prioritization, and operational processes
• Promote a culture of professionalism, accountability, and customer service excellence

Project & Service Coordination

• Assist the Director in leading and executing academic technology projects to completion, coordinating and directing part-time technicians throughout all phases of implementation
• Assist the Director in researching new and current academic technologies and designing implementation strategies that align with the goals and needs of the Academic Division
• Collaborate with the Institutional Administration Project Manger and/or Director to transition completed projects involving academic technology into ongoing support and maintenance

Miscellaneous

• Perform other related duties as assigned and specific to area of responsibility
• Any other special assignments as requested by the Director of Technology Services
• Regular on the job attendance and timeliness
• Perform other related duties as assigned and specific to area of responsibility.

Qualifications and Skills Required

• Minimum of a high school diploma or equivalent, or a college degree preferred.
• Enhanced audio-visual experience
• Experience with the administrative side of Canvas, preferred
• Thorough understanding of computer technology
• CompTIA A+, Shure, and Dante certifications are advantageous
• Successful completion of background check, MVR, and credit check may be required
• Proficiency in Microsoft Office applications
• Highly relational with a passion for customer service
• Strong organizational skills are essential for ensuring that all team activities are carried out efficiently and effectively.
• Diagnostic skills help solve complex issues, reduce downtime, and improve customer satisfaction.
• Excellent communication skills, both verbal and written

Additional Responsibilities

• Office Environment - May be required to reach above shoulder level for organizational tasks (e.g., retrieving files from upper shelves), bend, stoop, or reach to access lower or upper shelves.
• Ability to sit and stand for extended periods of time and move about to the office to interact with other staff members.
• Ability to use a computer and near-visual acuity in reading written documents and statistical data.
• Exchanges information by telephone, computer, in writing and in person.
• Ability to traverse campus for meetings and talk to groups while doing so.
• Moderate Lifting - Occasionally transports 20-30lbs of parts and equipment across short distances by various means (e.g., carrying by hand, cart, golf cart) to accomplish tasks.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Southwestern Baptist Theological Seminary will reasonably accommodate qualified individuals with a disability so they may perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to the institution. Contact human resources (HR) with any questions or requests for accommodation.

About Southwestern Baptist Theological Seminary

Southwestern Baptist Theological Seminary, established in 1908 under the visionary leadership of B.H. Carroll, was born out of the urgent need for trained ministers in America's rapidly growing Southwest. Initially part of Baylor University, the seminary became an independent institution in Waco before relocating to Fort Worth in 1910. Carroll's unwavering commitment to orthodoxy, gospel-centered education, and the Great Commission shaped the seminary's mission. Training God-called men and women for ministry,?Southwestern has an expansive academic program training pastors, missionaries, and ministry leaders in theology, missions, evangelism, music and worship, and education. Today, it stands as a beacon of faithfulness, equipping generations to serve Christ's church globally.

What We Offer

ProvidedBenefits:

Southwestern offers a best in class benefit package which includes family medical, family life insurance, long-term disability, 10% retirement matching contribution (4 years vesting schedule), HSA contributions if eligible, 3+ weeks of paid time off based on tenure, and a minimum of 14 holidays.

VoluntaryBenefits:

Southwestern offers access to voluntary products such as dental, vision, additional life insurance, HSA contributions if eligible, Flex accounts, retirement contributions, short term disability, personal accident, critical care, hospital indemnity, identity theft protection and pet insurance at reduced group rates for employees and their dependents.

Campus Amenities:

Our offices are open 37.5-hour a week, we uphold a Standard of Christian Commitment and enjoy a beautifully maintained campus with free parking for full-time employees, access to our libraries, recreation and aerobics center, medical clinic, cafeteria and coffee shop, faculty and staff meal plans, and Employee Tuition Benefit (employee or dependent).

01

Are you willing to answer application and interview questions about your personal faith?

• Yes
• No

02

Are you a professing follower of Jesus Christ?

• Yes
• No

03

How many years of experience do you have supervising others?

• Less than a year
• More than a year but less than 3 years
• More than 3 years but less than 5 years
• I have at least 5 years of supervising experience

04

How many years of professional computer, audio visual and/or customer service experience do you have?

• Less than 1 year of experience
• More than 1 year of experience but less than 3
• More than 3 years but less than 5 years
• I have at least 5 years of experience

05

Which statement below best describes the highest level of education you have completed?

• High school graduate, diploma or the equivalent (GED)
• Associate degree
• Bachelors degree or higher

06

Which of the following describes your highest level of Microsoft office (Microsoft Outlook, Teams, Word, Excel, PowerPoint) proficiency?

• No Experience - I have used email and opened a word doc.
• Basic User - I communicate using email, Teams word to communicate, schedule meetings, document and complete tasks.
• Intermediate User - Ask me to complete a task and I know how to accomplish it using available Microsoft tools. I create PowerPoints for meetings, use excel sheets to manage projects, sort lists, filter information to find things. I can also make templates on word or outlook to make routine tasks more efficient.
• Advanced User - I can train and support others with Microsoft tools. I build charts in excel or PowerPoint to illustrate data for business purposes. I use excel to manage budgets, financials, using Pivot Tables, VLOOKUP and advanced tools to achieve high capacity results. I can create a SharePoint Sites to display information and organize resources using document libraries and Teams collaborative spaces. I can automate routine tasks or build the capacity of administrative/operational tasks.
• Expert/Super User - I am recognized as a subject matter expert in Microsoft 365 applications to support business, technology and finance usage. I optimize workflows, automations, power features and advances security permissions to empower teams. I could develop complex excel models and dashboards to train advanced/intermediate users on best practices.

07

Do you have a CompTIA A+, Shure, and Dante license/certification?

• Yes
• No

Required Question

Employer Southwestern Baptist Theological Seminary

Address 2001 W Seminary Dr

Fort Worth, Texas, 76115

Phone 817-921-8490

Website https://swbts.edu