Lead Career Navigator

Job Title: Lead Career Navigator
Reports to: Regional/Center Manager
Position Classification: Exempt
Wage range: $43,000 - $45,000 annually

Primary Objectives of Position: Oversees workflow management within the Programs Team by coordinating referrals, supporting service sequencing, and ensuring consistent, high-quality case management aligned with Pulse operating standards across all funding streams.

This position is fully in-person and requires on-site office attendance.

Essential Job Functions:

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  Oversees workflow management within the Programs Team to ensure timely and accurate service delivery
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  Receives all referrals from the Lot 2 Logistics Supervisor and assigns them to Career Navigators based on caseload, program eligibility, and customer needs
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  Provides daily guidance and technical support to Career Navigators to maintain service momentum and quality
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  Supports file quality, documentation accuracy, and appropriate service sequencing
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  Ensures routing, case progression, and customer movement align with Pulse operating standards
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  Serves as a technical resource to Career Navigators to resolve issues and remove barriers to service delivery
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  Reinforces compliance expectations and documentation standards across funding streams
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  Monitors consistency of service delivery and addresses variances to maintain high-quality outcomes
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  Collaborates with management, quality, and logistics staff to sustain performance and customer experience

Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate.
Required Competencies: Extreme Customer Service focus, ability to utilize coaching techniques to
drive exceptional performance and quality results, learning orientation, communication proficiency, teamwork orientation, technical capacity.

Qualifications:
Education: Bachelor's degree in social services, HR, business, or equivalent

Credentials: Certified Workforce Development Professional credential preferred

Experience: Two years workforce or staffing experience including supervision

Skills/Abilities: Coaching, case management, performance analysis

Preferred Qualification:Bilingual in English and Spanish

Technology Requirement: Position requires strong technology proficiency, including use of workforce information systems, Microsoft 365 applications, electronic case management, virtual service delivery tools, and evolving AI-enabled platforms in a paperless environment. Experience working within the Work In Texas system preferred. Successful completion of a basic IT skills assessment is required.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.

Benefits: We offer a comprehensive benefits package that includes health, dental, life, and disability insurance; paid time off and paid holidays; a 401(k) retirement plan; flexible spending accounts; and tuition assistance.