Lead Care Manager (51329)

Join us at St. Anne's Family Services: Making a Difference in Families' Lives

About Us: St. Anne's Family Services is dedicated to transforming lives and communities. We're committed to providing unwavering support to families, from pregnancy to parenthood and childhood to adulthood. Our work brings about life-changing transformation, and we're seeking a Lead Care Manager to join our team and be a vital part of this mission.

Why Choose Us:

• Making a Difference: Every day, you'll contribute to breaking the cycles of poverty and ensuring families stay together, creating a lasting impact by supporting our teams.
• Collaborative Environment: Join a passionate team dedicated to our mission, where your insights and expertise are valued.
• Professional Growth: We support your career development and offer training to help you grow.
• Community Impact: Become part of a trauma informed organization that makes a positive difference.
• Work-Life Flexibility: We offer hybrid schedules for many roles and a 9/80 work schedule.

Salary and Benefits:

• Pay Rate: $23.00/hourly
• Paid Time Off: 10 paid holidays, and a generous PTO policy
• Employee Assistance Program (EAP)
• Medical, Non-Stop Benefits Card (we pay for most medical services and copays!)
• Dental, and Vision Insurance, Pet Insurance
• Chiropractic and Acupuncture services, 20+ visits per year
• Disability Insurance
• 403(b) Retirement Plan
• 403(b) Company Match
• Flexible Spending Accounts (FSA)
• And more!

Compensation: In accordance with California law, the expected salary range for this position is posted with this position. The actual compensation will be determined based on experience and other factors permitted by law.

About the Program: Mental Health Services: Services range from Prevention and Early Intervention (PEI) services to Full Service Partnership (FSP). Services include individual, family, and group therapy; play therapy; therapeutic rehabilitation services; targeted case management; psychiatric assessment and medication management support services; and parent education and partnering.

Role Summary: Under the direction of the Assistant Director, the Lead Care Manager (LCM) provides direct service, as well as coordinates care management and functions as a part of a "Care Team" for the Enhanced Care Management Program (ECM). The LCM oversees specific cases, coordinates health care benefits, provides education and facilitates client access to care in a timely and cost-effective manner. The LCM collaborates and communicates with clients, caregivers/family support persons, and other providers to promote wellness, recovery, independence, resilience, and empowerment, while ensuring access to appropriate services and maximizing client benefit. The LCM also serves as an advocate for clients, an active client of the interdisciplinary team, a liaison with other programs and external health and social service providers in the community.

• Schedule: Monday - Thursday 9:30am-7pm / Friday 9:30am- 6pm
• Location: 155 N. Occidental Blvd, Los Angeles, CA 90026

Duties and Responsibilities:

• Assess client needs in the areas of physical health; mental health; SUD; oral health; trauma-informed care; social supports; housing; vocational/employment; wellness; and referral and linkage to community-based services and supports.
• Oversees the development and implementation of the Individual Care Plan/Health Action Plan
• Offer services where the client lives, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services.
• Connect clients to other social services and supports that are needed (e.g., community support group).
• Conduct outreach and engagement activities to facilitate linkage to the ECM program. Outreach and Engagement consists of phone calls, mailed information, and field visits.
• Accompany clients to office visits, as needed and appropriate.
• High school graduate or GED required.
• Experience with usage of EMR/EHRs/Care Management software.
• At least 3 years of relevant work experience.
• Prior experience as a Community Health Worker, Peer Support Specialist, Medical Assistant or similar role a plus.
• Bilingual skills in Spanish preferred

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: While performing the duties of this job, the employee is frequently required to walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The employee is often required to stand and sit; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Employee may occasionally be required to drive a motor vehicle.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

St. Anne's Family Services is an equal opportunity employer and encourages candidates from all backgrounds to apply!