POSITION OBJECTIVE
The Lead Bell/Valet Attendant serves as the shift leader for the Bell/Valet team, ensuring exceptional guest arrival and departure experience while maintaining Forbes Five-Star service standards. This position provides day-to-day leadership, training, coaching, and operational support for Bell/Valet Attendants while actively performing all guest service functions, including valet parking guest vehicles, luggage assistance, room deliveries, house car transportation, and guest escorts.
ESSENTIAL JOB FUNCTIONS
- Serve as shift lead for Bell/Valet Attendants during assigned shifts.
- Assist with daily deployment of staff and assign responsibilities based on operational needs.
- Monitor team preperformance and provide real-time coaching.
- Monitor grooming standards and provide real-time coaching.
- Assist in training new service professionals.
- Serve as a role model, demonstrating appropriate behaviors and setting high standards.
- Greet guests and provide Forbes Five-Star service.
- Safely park and retrieve guest vehicles.
- Assist with luggage handling, storage, transportation, and delivery.
- Escort guests to guestrooms and provide resort information.
- Conduct room drops and deliver amenities, packages, and special requests.
- Drive resort Lexus house cars in accordance with resort vehicle standards.
- Support VIP arrivals and departures.
- Maintain Bell Stand, Porte Cochere, valet areas, closets, bell carts, and house cars to cleanliness and condition standards.
- Complete required logs and documentation.
- Ensure compliance with all safety and driving policies.
This job description is not an exclusive or exhaustive list of all job functions; a service professional may perform other duties assigned.
EDUCATION/EXPERIENCE
- Must be 18 years of age or older.
- High School graduate or G.E.D. equivalent preferred.
- Requires good communication skills, both verbal and written.
- Two years related experience and/or training; or equivalent combination of education and experience.
- 2 years minimum in a 5 Star or 5 Diamond luxury hotel preferred.
- Proficient in Microsoft Office, including Publisher, Word, Excel, Outlook required.
REQUIREMENTS
- Must have exceptional interpersonal, clear verbal and written communication skills. Second language is a plus.
- Must hold a valid US driver's license.
- Candidate must have attention to detail, be able to multi-task, must possess the ability to work in a fast-paced environment, experience handling customer service issues and be a team player.
- Position requires flexibility in scheduling, must be able to work AM/PM, weekends & holidays.