Lead Barista - Full Time Hilton Daytona Beach
Location: Daytona, FL 32118
About the Role
As a Lead Barista at a Hilton-hosted Starbucks, you act as the bridge between management and the frontline team. You are responsible for ensuring that every guest receives a luxury hospitality experience while maintaining the strict beverage quality standards of the Starbucks brand.
Key Responsibilities
- Shift Leadership: Oversee daily operations and delegate tasks to baristas to ensure smooth service and bar efficiency.
- Training & Mentorship: Lead the onboarding of new team members and provide ongoing coaching on Starbucks recipes, Hilton service standards, and equipment maintenance.
- Operational Excellence: Manage opening and closing procedures, including cash handling, safe accountability, and daily sales reporting to Store Manager.
- Guest Resolution: Serve as the first point of contact for resolving guest concerns, ensuring a "customer-first" attitude at all times.
- Inventory & Ordering: Maintain organized stock and report outages to Store Manager to ensure no disruption in service.
- Quality Assurance: Monitor routines and food safety standards to guarantee product consistency.
Qualifications & Skills
- Experience: Minimum of 1-2 years of barista experience, with at least 6 months in a progressive leadership or shift-lead role.
- Starbucks Knowledge: Familiarity with Starbucks-specific POS systems, seasonal promotions, and specialty equipment is highly preferred.
- Leadership Traits: Strong ability to remain calm under pressure, motivate a team during high-volume peaks, and act as a professional role model.
- Communication: Excellent interpersonal skills to effectively coordinate with both guests and hotel management.
- Physical Stamina: Ability to stand for the duration of a shift and lift up to 50 lb. when unloading warehouse orders.
- Availability: Flexibility to work varied shifts, including early mornings, evenings, weekends, and holidays.