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Lead Application Support Specialist
- Location: Remote, Oregon 97458
- Work model: On-site
- Posted Yesterday
- Job ID: JPC - 211831
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Job Description
Lead Application Support Specialist - REMOTE (Cincinnati, Ohio)
About the Role
Join a high-impact team as a Lead Application Support Specialist, providing critical production support for on-premises and hybrid business applications with a strong emphasis on Sitefinity environments. As the go-to technical escalation point, you'll troubleshoot across the full technology stack, collaborate with cross-functional teams, and help drive operational excellence. Enjoy the flexibility of a remote work environment and the opportunity to lead key support initiatives for mission-critical applications.
Responsibilities
- Deliver hands-on, production support and incident triage for Sitefinity-based and hybrid applications
- Act as technical escalation for complex issues across application, server, database, middleware, security, and infrastructure layers
- Troubleshoot application availability, performance, authentication, configuration, and integration challenges
- Monitor application health and swiftly resolve incidents, ensuring business continuity
- Conduct root cause analysis (RCA) for recurring and high-impact incidents
- Support and troubleshoot across Windows and Linux servers, IIS, Apache, Tomcat, SQL databases, and APIs
- Investigate and resolve application authentication and access issues (Okta/MFA, CyberArk)
- Manage application configuration, upgrades, patching, and migrations, including private-cloud/VCF transitions
- Participate in Major Incident, Change, Problem, and Vulnerability Management processes (ServiceNow)
- Support vulnerability remediation efforts and disaster recovery testing
- Create and maintain technical documentation, runbooks, and support procedures
- Communicate incident status and resolution with technical, business, and vendor stakeholders
- Participate in an on-call rotation and perform off-hours changes as needed
Required Skills and Experience
- Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience
- 6+ years in application support, production support, or IT operations
- Proven hands-on experience with Sitefinity troubleshooting and support
- Expertise in multi-layered application incident triage and production troubleshooting
- Proficiency with Windows/Linux, IIS, SQL, web/application middleware, and API integrations
- Strong grasp of ITIL Incident, Change, and Problem Management
- Exceptional analytical, root cause analysis, and documentation skills
- Clear communication skills for both technical and business audiences
Preferred Skills
- Deep experience with business-critical Sitefinity applications
- Familiarity with application monitoring, vulnerability management, and Qualys
- Exposure to Jira, Rally, and private-cloud migration projects
- Experience in Major Incident and disaster recovery processes
Benefits
- Fully remote (work from anywhere in the US)
- Exposure to cutting-edge hybrid application environments
- Collaborate with high-performing teams and industry-leading stakeholders
- Year-long contract with possible extensions
- Opportunity to lead critical incident response and influence best-in-class IT operations
- Professional growth in ITIL, cloud migrations, security, and application support leadership
How to Apply
Ready to take the next step in your application support career? Submit your resume and a brief cover letter outlining your hands-on Sitefinity experience and incident management expertise.
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Interested in this role?
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Job details
Job ID JPC - 211831
Location Remote, Oregon, United States
Work Model On-site
Job Type W2
Posted October 26, 2026
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