Lead Accounts Specialist - Hospice of Cincinnati

Step into a meaningful role within our Hospice Care Team as a Lead Account Specialist dedicated to supporting patients and families during some of life's most vulnerable moments. You'll serve as a trusted resource for nurses, physicians, caregivers, and loved ones, helping maintain comfort, dignity, and continuity of care.

This opportunity is ideal for someone who is compassionate and confident working independently in a field-based or home‑care setting. A passion for supporting colleagues, providing calm reassurance, and upholding the highest standards of patient-centered care will make you an invaluable part of our hospice mission.

Location:

Hospice of Cincinnati - 4360 Cooper Rd, Cincinnati, OH 45242

Work Schedule:

• Full Time - 8am-4:30pm
• Day Shift

Incentives & Benefits:

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. Please use the link to view TriHealth's benefits: https://careers.trihealth.com/what-we-offer/benefits

To explore more about Hospice and the care we provide click the link below:

https://hospiceofcincinnati.org/

Job Overview:

The Lead Accounts Specialist supports the Hospice of Cincinnati Business Office Manager by providing day-to-day operational oversight, staff guidance, hands-on training, payer expertise, AR follow-up support, and accountability monitoring for assigned revenue cycle functions. This role extends beyond individual account work and requires proactive leadership, timely escalation of concerns, productivity and quality monitoring, and consistent follow-through to ensure accounts are worked accurately, timely, and in alignment with payer requirements and departmental expectations.

Job Requirements:

High School Diploma or GED (Required)

1 - 2 years experience Customer Service (Required)

2 - 3 years Billing and Follow Up experience (Required)

Job Responsibilities:

Take ownership of the assigned work area by monitoring daily activity, identifying gaps, and following issues through resolution.

Serve as the first point of support for Hospice of Cincinnati staff questions related to payer follow-up, billing requirements, account resolution, Epic workflows, denials, collections, and account prioritization. Also provide any staff training and education as needed.

Lead by example by maintaining strong personal productivity, quality, professionalism, attendance, communication, and adherence to department expectations.

Provide timely updates to the Hospice of Cincinnati Business Office Manager regarding staff performance concerns, workflow barriers, payer trends, unresolved accounts, and operational risks.

Ensure staff understand expectations and work accounts according to departmental priorities, payer rules, and AR reduction goals.

Address issues promptly and professionally to prevent repeated errors, delayed follow-up, or lack of accountability.

Attend monthly payer meetings.

Other Related Information:

• Knowledge of revenue cycle operations, payer follow-up, billing requirements, denial resolution, collections, adjustments, and account documentation standards.
• Ability to review account activity, identify workflow gaps, and recommend appropriate next steps.
• Strong communication, coaching, problem-solving, organization, and follow-through skills.
• Ability to support staff professionally while maintaining accountability and department expectations.
• Ability to maintain confidentiality and comply with departmental, payer, regulatory, and organizational requirements.

Working Conditions:

Bending -

Climbing - Rarely

Concentrating -

Continuous Learning -

Hearing: Conversation - Consistently

Hearing: Other Sounds - Consistently

Interpersonal Communication -

Kneeling - Occasionally

Lifting 50+ Lbs. - Rarely

Lifting <50 Lbs. - Occasionally
Pulling - Rarely

Pushing - Occasionally

Reaching - Rarely

Reading -

Sitting - Consistently

Standing - Rarely

Stooping - Occasionally

Talking - Consistently

Thinking/Reasoning -

Use of Hands - Consistently

Color Vision - Occasionally

Visual Acuity: Far - Frequently

Visual Acuity: Near - Consistently

Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer''s expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone''s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community