Ld Tech Field Engineer

REASON FOR HIRE

Staff Augmentation

JOB SUMMARY

End Client: Dell

Must Be a US Citizen!

Work Address: 44664 Guilford Drive

Ashburn

Virginia

USA

20147

Is this contract to hire/possible extension? Temp to perm possible

Shift start time and end time? Mon - Fri, 8a to 5p

Driving or Non-Driving? Driving

Duration: 12 months - possible extension if needed

Targeted Start date: ASAP

Prefer candidate have 5+ laptop/desktop, server, and EMC/HES hardware replacement and installation experience. Dell hardware support experience is a plus

Prescreen Questions: MUST HAVE ON TOP OF EVERY RESUME

1. How many years of Computer Hardware Repair Field experience do you have?

2. Within the last 2 years how many Motherboards have you replaced?

3. Within the last 2 years how many LCD's have you replaced?

4. How many years of experience do you have diagnosing Dell laptops and PC's?

5. Are you A+ Certified? (A+ certification is required by the client. Selected candidates who do not already have their A+ certification will have 90 days after their start date to become certified or be subject to termination.)

6. Are you at least 18 years of age?

7. Do you have experience with EMC/HES hardware replacement and installation?

Job Profile Summary:

Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Key Responsibilities:

• Serves as Field Engineer for large, complex clients and across the range of company products and services.
• Performs server and storage break and fix.
• Performs VIP deskside support activities.
• Uses advanced tools and technical knowledge to resolve client problems and conduct high-level installation activities for storage and network devices.
• Leverages advanced understanding of hardware, software and operating systems, along with advanced troubleshooting capabilities to address and resolve significant issues escalated from team members and/or clients.
• Tests and certifies mainframes, servers and other infrastructure associated with networks and peripherals.

Key Qualifications:

High School Diploma or GED required

May require technical certification or Associate Degree

Generally, 4-6 years' experience in area of responsibility.