Ld Patient Access Rep

Position Details

Department: PCH-SW | ED Registration

Location: Avondale

Shift: Mon-Fri, Sat, Evenings, 8:30pm-7am

Category: Patient Access

Posting #: 1057969

Employee Type: Full-Time

Position Summary

Posting Note: Are you customer-service driven, dependable, and passionate about helping children and their families? Phoenix Children's is looking for a Lead Patient Access Representative to support our Emergency Department at our Avondale campus!

In this lead role, you'll help families navigate the registration process while serving as a resource and support for our Patient Access Representatives. We're looking for someone who is an effective communicator, team-oriented, dependable, and comfortable providing guidance in a fast-paced environment.

Schedule: Wednesday-Saturday | 8:30 PM-7:00 AM

Overnight shift & weekend differentials apply!

If you're ready to make a difference for our patients and families while supporting a strong team, apply today and join Phoenix Children's!

The Lead Patient Access Representative performs efficient and orderly registration of all patients. This is an essential role in ensuring a smooth and efficient experience for patients navigating the healthcare system. Acts as a primary liaison for patients receiving professional and hospital services at Phoenix Children's. Serves in an area specific leadership role. Facilitates communication of operation policies and procedures to Patient Access Representatives.

Position Duties

• Understands the job expectations of Patient Access Representative. Fills in for staff, as necessary. Performs all functions of Patient Access Representative as required.

• Thoroughly understands the front end registration modules in Vision and AMPFM and communicates with IT to ensure the system is used accurately and efficiently and is updated when necessary and possible.

• Conducts training with staff to ensure that staff understands registration process, insurance verification, treatment authorization process, requirements, and mechanisms. Ensures that staff is oriented to the Job Expectations so they may fully carry out their responsibilities.

• Provides input regarding staff performance to the Supervisor of Admitting such that he/she can review employees` performance annually and can take corrective actions when necessary.

• Resolves problems with internal and external clients. Involves other supervisors and department managers as necessary.

• Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image for Phoenix Children''s.

• Serves as a leader and assists with quality and productivity management processes.

• Maintains sufficient knowledge of payers to ensure accurate and timely billing and compliance with all federal, state, and contractual laws and agreements.

• Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels.

• Performs miscellaneous job related duties as requested.