Law Office Administrator - Charlotte, NC

Job Title: Law Office Administrator

Location: Charlotte, NC

Cordell & Cordell has the benefits you'd expect from a large national firm. We offer competitive compensation, exceptional health care benefits, and prioritize work-life balance to ensure the well-being and productivity of our employees. Our focus on family law allows us to make a meaningful impact by helping families navigate challenging and pivotal times in their lives.

What You'll Do

• Maintain the office calendar of attorneys and use discretion on ensuring their schedule is utilized efficiently, not overbooking or booking on days attorneys have requested remain open
• Answer and direct incoming calls for the office to include scheduling appointments
• Call potential clients to reschedule consultations as needed, ensuring all communications are timely, professional, and well-documented
• Gather, organize, and enter data into Smart Advocate (our Case Management System)
•  Arrange couriers and process servers as directed
• Check email and voicemail as appropriate to assure timely responses to all inquiries
• Order marketing materials through the Marketing team
• Keep the office organized and maintained (including lobby area, supply room, etc.)
• Approach all clients and employees with a positive tone and genuine warmth
• Handle sensitive client data with utmost discretion, care, and accuracy
• Prepare and upload bank deposits; process check requests and invoices. 
• Perform tasks as assigned with accuracy and promptness, meeting all agreed-upon deadlines

Who You Are
We're looking for someone who brings a blend of professionalism, reliability, and a commitment to quality client service. Ideal candidates will possess:

• A high school diploma or GED
• Prior experience in a law office, medical office, or similar professional setting. Previous experience as an office administrator preferred, but not required.
• Background in administrative support or office management
• Strong verbal and written communication skills, with a collaborative and approachable demeanor
• A professional presence and the ability to interact confidently with clients and colleagues
• Reliable transportation and the ability to be on-site Monday through Friday from 8 AM to 5 PM
• Proficiency in Microsoft Office applications, including Word, Outlook, and Excel
• Exceptional attention to detail, multitasking ability, and organizational skills
• A proactive mindset and willingness to go above and beyond on simple requests to make things easier for others

Why This Role Matters 

As the first point of contact for our potential and existing clients, this role plays a vital part in shaping their experience with Cordell & Cordell. By keeping attorney calendars organized, managing critical communications, and ensuring consultations are promptly scheduled and rescheduled, you help create a seamless and supportive process during what is often a difficult time for families. Your attention to detail and commitment to client care directly impact our ability to serve with empathy, efficiency, and excellence.