Law ITS Student Assistant

As the helpdesk's first level of support at the Law School, the student worker will be trained to troubleshoot basic hardware and software issues. They will be responsible for responding to first-level helpdesk tickets, reimaging laptops, and assisting full-time technicians. All work will be documented by creating tickets in the ITS helpdesk system. No experience is necessary, but is welcome.

• Respond to incoming 1st-level helpdesk tickets (training will be provided)
• Assist technicians with tickets when needed
• Re-image computers (will train)
• Checking Pharos printers and refilling paper when needed
• Some lifting and moving of computer equipment
• Strong customer service and organizational skills.
• Strong written and verbal communication skills.
• Must be able to handle confidential information in a discreet manner.
• Reliable and patient with visitors.
• Office experience a plus.
• Ability to work independently.

Exact schedule to be determined with supervisor; no more than 20 hours per week when school is in session and no more than 35 hours per week during breaks.

About the Institution

Ranked in the top 9% of private US colleges that provide the best return on tuition investment, Pace University transforms the lives of its diverse students-academically, professionally, and socioeconomically. Currently, the University enrolls more than 13,000 students in more than 150 bachelor's, master's, and doctoral programs. Pace University is at the forefront of creating opportunity. Through the convergence of strong academics, experiential learning, and dedicated advising, Pace University empowers its students and positively impacts its communities.

AA/EEO Statement

Pace University is committed to achieving full equal opportunity in all aspects of University life. Pursuant to this commitment, the University does not discriminate on the basis of actual or perceived sex, gender or gender identity; race; color; national origin; religion; creed; age; disability; citizenship; marital or domestic partnership status; sexual orientation or affectional status; genetic predisposition or carrier status; military or veteran status; status as a victim of domestic violence, sex offenses or stalking; or any other characteristic protected by law federal, state or local law, rule or regulation.

Annual Security Report Notice

Pace is committed to ensuring the safety and security of the students, faculty, staff and visitors to the University. In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University's Safety and Security department publishes an Annual Security and Fire Safety Report, which can be accessed here. The report contains information on security policies as well as crime and fire statistics for the University.