Last Chance to Attend REI Hiring Fair!

Overview

We're Hiring for Seasonal Sales and Customer Support Representatives! Apply Today for an Invitation to Our On-site Hiring Event at REI Sumner Contact Center.

Apply now to be considered for our upcoming Hiring Event. Qualified candidates will receive an invitation to attend and interview with our team.

September 24th and 25th 10:00AM to 4:00PM

Starting at $17.44/hr

On-the-spot interviews

Meet hiring leaders

Learn about our culture and benefits

Same-day job offers may be extended to qualified candidates

Responsibilities and Qualifications

Adventure Starts Here. Join the REI Sumner Call Center Team. Apply today to secure your opportunity to attend!

Availability Requirements:

• Monday - Friday between 6am - 4pm for a 4-8 hour shift
• Minimum of 24 hours per week
• Scheduled hours and days will vary based on business volumes. The season end date is January 9, 2027.

Mandatory Training Class:

Week 1 October 26-30, 9am-4pm

Week 2 November 2-6, 9am-4pm

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet.

The REI Contact Center is an integral part of REI's success. We are looking for problem solvers with a passion for providing exceptional service. Join our team as a Sales and Customer Support Representative and help us assist our customers and members. In this on-site role at our Sumner Contact Center, you will be working in a fast-paced, high-energy environment. We are looking for someone who enjoys engaging with customers and are adept at conducting online research to find positive solutions.

Bring your passion and expertise

• Enjoy building relationships, inside and outside the organization.
• Communicate clearly and accurately, both verbally and in writing.
• Demonstrate critical thinking by evaluating information from multiple software systems to solve customer issues.
• Use de-escalation techniques, creativity, and effective problem-solving.
• Previous experience in retail and/or customer service call center preferred.
• Apply your passion for the outdoors, REI products, and gear to serve our customers effectively.

REI will provide you with:

• Bonus opportunities
• Benefits include medical, dental, vision and 401(k).
• Team-oriented, safe, stable, and fun work environment.
• A robust employee discount program, including discounts on REI Co-op products, gear, as well as other banded merchandise and pro deals!
• Paid time off, sick time, and a twice-a-year opportunity to take a paid day off to spend outdoors or to volunteer!
• Free on-site parking and commuter benefits
• Please note, all job offers are contingent upon successful completion of a background check.

Closing

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity - that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

Pay Transparency

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile.

Pay Range

$17.44-$19.77 per hour