Landscape Account Manager

THE ROLE The Lawn and Landscape Account Manager will provide year-round management of a high-value client portfolio including landscape maintenance, enhancement projects, and customer relations management. This role serves as the primary point of contact for assigned customers while overseeing account performance, supporting operational excellence, driving business growth, and ensuring exceptional customer service.

ABOUT WASSON Wasson has been designing and building better backyards since 1977. We specialize in Outdoor Design Builds, Lawn Care and Landscape Maintenance. Our design build services create artfully crafted outdoor living areas from concept to finished space, while our Lawn Care and Landscape Maintenance crews keep them beautiful year-round. Our three Garden Center locations in Fishers, Muncie, and Union City offer everything you need to personalize your outdoor spaces with perennials, shrubs, trees, landscape supplies, houseplants, and outdoor decor. Whether you're looking for a complete transformation or just the perfect finishing touch, Wasson has your back...yard. Our mission: our family creates beautiful outdoor spaces for your family to fall in love with. CORE VALUES PRIDE We are proud of our company, our team, our facility, and our equipment. We know that attention to detail is everything and leads us to deliver the best possible experience to our customers and employees. FOCUS We know and believe that with focus comes efficiency, profitability, and customer satisfaction. FAMILY We always do what we say we are going to do. We focus on providing a culture of trust that is derived from following through and treating customers and employees like we would our own mother, father, sister, or brother. THE ROLE The Lawn and Landscape Account Manager will provide year-round management of a high-value client portfolio including landscape maintenance, enhancement projects, and customer relations management. This role serves as the primary point of contact for assigned customers while overseeing account performance, supporting operational excellence, driving business growth, and ensuring exceptional customer service. KEY RESPONSIBILITIES CLIENT RELATIONSHIP MANAGEMENT Build and maintain strong, long-lasting client relationships while serving as the primary contact for assigned accounts. Develop proposals, recommendations, and solutions tailored to customer needs and property goals. Conduct regular property visits to ensure quality standards, customer satisfaction, and proactive communication. ACCOUNT AND PROJECT MANAGEMENT Manage high-value landscape maintenance accounts from contract through completion. Oversee account performance, contract execution, budgeting, and profitability for assigned customers. Support forecasting, budgeting, planning, and operational initiatives for the department. BUSINESS DEVELOPMENT GROWTH Drive account growth through renewals, enhancement opportunities, upselling, and new business development. Generate and cultivate relationships with prospective clients to support continued business growth. Identify opportunities to expand services and improve long-term customer partnerships. OPERATIONS AND TEAM COLLABORATION Partner closely with operations and design teams to ensure scheduling, staffing, service, quality, and production goals are met. Assist in developing and improving customer service standards, account management processes, and operational efficiencies. Collaborate across departments to ensure consistent customer experience and operational success. FIELD RESPONSIBILITIES Regularly visit customer properties and job sites. Monitor landscape quality, enhancement progress, and maintenance performance. Ensure services are delivered according to customer standards and customer expectations. Maintain professionalism and represent the company positively during customer and site interactions. Perform other duties as assigned.