Laboratory Operations Technician

Reporting to the Laboratory Operations Manager, the Laboratory Operations Technician, Tool Management, will primarily support tool onboarding and management processes across multiple engineering laboratories at and prepare mission critical equipment. Key responsibilities include organizing and maintaining equipment within the Product Lifecycle Management (PLM) system, ensuring accuracy and completeness of Tool Change Orders (TCO) and maintenance records.

Job Description:

Job Title: Laboratory Operations Technician
Location: Acton, MA 01720

Position Overview:
Reporting to the Laboratory Operations Manager, the Laboratory Operations Technician, Tool Management, will primarily support tool onboarding and management processes across multiple engineering laboratories at and prepare mission critical equipment.
This person is responsible for supporting the engineering teams in creating comprehensive documentation for lab equipment. Key responsibilities include organizing and maintaining equipment within the Product Lifecycle Management (PLM) system, ensuring accuracy and completeness of Tool Change Orders (TCO) and maintenance records. The specialist collaborates with QA and Design Control teams to ensure equipment compliance with regulatory and quality standards, assisting with equipment requirements and validation assessments.

Responsibilities:
Create comprehensive documentation for equipment used by R&D teams, including user manuals, technical specifications, and safety guidelines
Supports equipment management, monthly calibration and preventative maintenance to ensure equipment availability
Serve as the go-to resource for engineering staff, providing guidance on tool management processes, documentation, and equipment maintenance
Organize and maintain equipment files within the PLM system for existing equipment. Ensure accuracy and completeness by revising existing equipment files, including TCO and maintenance records.
Collaborate with QA and Design Control to ensure equipment compliance with regulatory and quality standards assisting with equipment requirements and validation assessments
Maintain an accurate inventory of tools and equipment, tracking their availability, location, and condition
Oversee the equipment tracking system, ensuring timely updates and data integrity
Monitor equipment utilization and identify opportunities for optimization or replacement
Coordinate equipment training sessions for users, ensuring proper usage and safety protocols
Performs or supports execution of small repairs as directed
Performs other duties as necessary

Required Skills and Competencies:
Self-starter, detail-oriented, and effective verbal/written communicator
Ethical, responsible, and data-driven decision-making methodology
Uses standard operating procedures to guide own work and solve routine problems
Demonstrates growing independence in executing routine lab tasks
Experience creating technical documentation for complex equipment
Familiarity with PLM systems (ex. Arena) and document management
Knowledge of validation processes and regulatory requirements
Experienced with building relationships with engineering staff and vendors
Working knowledge of Enterprise Asset Management software (ex. SAP)
Experienced with GDP (accurate recordkeeping)
Understanding of procurement and inventory control
Office software proficiency (Word, Excel) and technical writing capabilities
Experience in a medical device regulated environment
Able to lift 20 lbs

Education and Experience:
High School Diploma and 2+ years experience working in a laboratory environment;or
GED and 6+ years experience working in a laboratory environment;or
Associates degree and 0-2 years experience working in a laboratory environment
Additional Information
The position is in-person at our Acton, MA headquarters.
Occasional travel required (<5 %)