Highlights
This client is a German multinational Pharmaceutical and biotechnology company and one of the largest pharmaceutical companies in the world, headquartered in Leverkusen, and areas of business include pharmaceuticals; consumer healthcare products, agricultural chemicals, seeds and biotechnology products. Improve lab digital systems landscape by working cooperatively with IT teams, connectivity experts, and scientists (design new systems, implementation of 3rd party software, interface with data storage systems).
Numbers & Facts
| Location | Berkeley, CA |
| Industry | Computer/IT Services |
| Salary | $31.87 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. This client is a German multinational Pharmaceutical and biotechnology company and one of the largest pharmaceutical companies in the world, headquartered in Leverkusen, and areas of business include pharmaceuticals; consumer healthcare products, agricultural chemicals, seeds and biotechnology products.
Job Title: Laboratory & Instrument Systems Support Specialist
Location: Berkeley, CA 94710
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Onsite
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Job Description:
Provide embedded, hands-on IT support for laboratory instruments and its management. The role ensures reliable connectivity to historians and other middleware, engaging with IT support, timely issue resolution, and clear coordination among laboratory users, IT/OT teams, application owners, and vendors.
Key Responsibilities:
- Serve as the primary on-site contact for laboratory IT and instrument-computer issues, providing rapid triage, troubleshooting, and escalation.
- Understand and utilize various internal and external IT systems and resources to be able to operate independently (local IT, global IT, online support, IT security, IT management).
- Manage lab computers (inventory, basic troubleshooting, PC replacement, software upgrades, coordination with IT groups to resolve problems).
- Improve lab digital systems landscape by working cooperatively with IT teams, connectivity experts, and scientists (design new systems, implementation of 3rd party software, interface with data storage systems).
- Manage incidents end to end across service desks, IT/OT teams, application owners, and vendors; challenge handoffs, escalate stalled tickets, and track issues through closure.
- Monitor and optimize data flow processes to ensure data integrity and availability.
- Document processes and procedures related to digital enablement and data management.
- Stay updated on the latest developments in laboratory technology and data management solutions.
Qualifications:
- Bachelor's degree or equivalent experience in information technology, engineering, automation, laboratory systems, or a related discipline.
- Solid understanding of computers and Windows OS.
- Ability to learn complex laboratory workflows and translate scientific needs into clear technical requirements.
- Strong ownership, customer focus, documentation discipline, vendor management, and cross-functional communication skills.
- Excellent communication skills, with the ability to work collaboratively in a team environment.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.