Highlights
Cross-functional Collaboration: Align engineering, product, operations, management, and suppliers by running focused working sessions, building consensus, and using analysis to resolve ambiguous requests and technical challenges. You will support multiple product-development programs with shifting priorities, partnering with engineering, product, and operations teams to improve Amazon Key products and the customer experience.
Numbers & Facts
| Location | Las Vegas, NV |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
Description
Key team"s mission is to provide Amazon with 1-click access to every customer"s doorstep worldwide.
Come join Amazon Key as a Sales Operations professional supporting our innovative delivery solutions. In this role, you will partner with our sales and technical teams to improve customer experience through data-driven insights and operational excellence. You will refine the processes that shape our internal customer and sales operations experience, manage competing tasks, and influence stakeholders across the organization.
A core part of this role is applying current AI tools to streamline workflows, automate repeatable processes, and operationalize new efficiencies.
This role requires an understanding of engineering processes and the ability to work in a fast-paced, evolving environment. You will support multiple product-development programs with shifting priorities, partnering with engineering, product, and operations teams to improve Amazon Key products and the customer experience.
Key job responsibilities
Project Management: Own projects and initiatives from intake to on-schedule delivery, setting timelines, surfacing risks and blockers early, and keeping stakeholders aligned on progress
Business Insights & Analysis: Provide clear analysis of large quality assurance system-testing data sets, deliver actionable recommendations for sales leaders, and identify the root cause of technical issues
Data Visualization & Reporting: Build metrics and dashboards that track operational improvements and product reliability, and surface timely insights to the right stakeholders
Cross-functional Collaboration: Align engineering, product, operations, management, and suppliers by running focused working sessions, building consensus, and using analysis to resolve ambiguous requests and technical challenges
Documentation & Communication: Deliver clear written and verbal communication while transforming raw inputs into technical documentation for testing, installation, and sales procedures, ensuring consistency and accuracy across all sources.
Process Enhancement: Identify automation opportunities across our product and testing systems to increase productivity and improve the sales operations experience
Operational Support: Drive operational management activities, including technical product research, hands-on system testing, and troubleshooting field-reported issues, to enhance the internal customer experience
Quality Assurance: Cross-check analytical data against other published sources to establish data integrity and keep our delivery solutions error-free
A day in the life
About the team
At Amazon Key, we are on a mission to empower customers to easily manage access to their homes and businesses. As part of the Amazon Devices and Ring organization, we invent new devices, software, and services to solve critical problems for our B2C and B2B customers.
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
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