Lab Support Engineer

Karwell Technologies

Waltham, MA

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JOB DETAILS

SKILLS

Application Integration, Biotech and Pharmaceutical, Code of Federal Regulations, Communication Skills, Computer Science, Continuous Improvement, Cross-Functional, Detail Oriented, Documentation, GxP, Health Information Technology, Informatics, Information Technology & Information Systems, Laboratory, Laboratory Information Management System (LIMS), Laboratory Operations, Laboratory Systems, Network Administration/Management, Operational Support, Process Validation, Python Programming/Scripting Language, Regulatory Compliance, Scripting (Scripting Languages), Strategic Analysis, System Integration (SI), System Lifecycle, System Validation, Systems Administration/Management, Team Player, Technical Support, Testing, Vendor/Supplier Planning, Windows PowerShell

LOCATION

Waltham, MA

POSTED

30+ days ago

Roles& Responsibilities:

Provide technical operational support for laboratory-based systems to ensure scientists can perform daily activities efficiently.
Build, configure, and validate laboratory IT systems and instruments, ensuring proper integration across applications such as LIMs, ELN, CDS, and equipment imaging systems.
Collaborate cross-functionally with Science, Facilities, Quality, and IT teams to deliver and support new lab technologies and infrastructure.
Develop basic scripts or automation tools to streamline lab workflows, data transfers, and reporting processes.
Participate in validation and qualification processes for lab systems in accordance with GxP and internal compliance standards.
Maintain accurate documentation and system inventory (CMDB) while partnering with strategic vendors to evaluate emerging lab solutions.
Identify opportunities for continuous improvement and innovation within digital lab environments.
Requirements:
Proven technical hands-on experience with lab systems, including setup, configuration, and troubleshooting (not purely functional or BA-level experience).
Experience supporting or implementing LIMS, ELN, or other scientific informatics systems, preferably within a GxP-regulated environment.
Understanding of lab instruments, imaging systems, and data acquisition tools; ability to support system connectivity and integration.
Exposure to validation and qualification activities (e.g., IQ/OQ/PQ) and familiarity with common documentation practices.
Basic scripting or automation experience (e.g., Python, PowerShell, or similar).
Ability to work collaboratively across lab and IT functions to translate user needs into technical solutions.
Strong communication and stakeholder management skills, with attention to detail and documentation accuracy.
Bachelor's degree in Computer Science, Engineering, or a related technical discipline or equivalent experience.
Experience working in a pharmaceutical, biotech, or healthcare IT environment supporting laboratory operations.
Knowledge of GxP validation frameworks and computerized system lifecycle processes (CSV, 21 CFR Part 11).
Familiarity with instrument integration, imaging solutions, and lab network infrastructure.
Experience supporting 1st/2nd line incidents within a regulated lab environment using ticketing/CMDB tools.
Strong balance of LIMS administration and hands-on laboratory systems experience.

Lab Support Engineer

Karwell Technologies

Waltham, MA

About the Company

Karwell Technologies

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