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Lab Support Engineer

Karwell Technologies

  • Waltham, MA
  • 30+ days ago

    Highlights

    Build, configure, and validate laboratory IT systems and instruments, ensuring proper integration across applications such as LIMs, ELN, CDS, and equipment imaging systems. Collaborate cross-functionally with Science, Facilities, Quality, and IT teams to deliver and support new lab technologies and infrastructure.

    Numbers & Facts

    LocationWaltham, MA

    Description

    Roles& Responsibilities:
    • Provide technical operational support for laboratory-based systems to ensure scientists can perform daily activities efficiently.
    • Build, configure, and validate laboratory IT systems and instruments, ensuring proper integration across applications such as LIMs, ELN, CDS, and equipment imaging systems.
    • Collaborate cross-functionally with Science, Facilities, Quality, and IT teams to deliver and support new lab technologies and infrastructure.
    • Develop basic scripts or automation tools to streamline lab workflows, data transfers, and reporting processes.
    • Participate in validation and qualification processes for lab systems in accordance with GxP and internal compliance standards.
    • Maintain accurate documentation and system inventory (CMDB) while partnering with strategic vendors to evaluate emerging lab solutions.
    • Identify opportunities for continuous improvement and innovation within digital lab environments.
    • Requirements:
    • Proven technical hands-on experience with lab systems, including setup, configuration, and troubleshooting (not purely functional or BA-level experience).
    • Experience supporting or implementing LIMS, ELN, or other scientific informatics systems, preferably within a GxP-regulated environment.
    • Understanding of lab instruments, imaging systems, and data acquisition tools; ability to support system connectivity and integration.
    • Exposure to validation and qualification activities (e.g., IQ/OQ/PQ) and familiarity with common documentation practices.
    • Basic scripting or automation experience (e.g., Python, PowerShell, or similar).
    • Ability to work collaboratively across lab and IT functions to translate user needs into technical solutions.
    • Strong communication and stakeholder management skills, with attention to detail and documentation accuracy.
    • Bachelor's degree in Computer Science, Engineering, or a related technical discipline or equivalent experience.
    • Experience working in a pharmaceutical, biotech, or healthcare IT environment supporting laboratory operations.
    • Knowledge of GxP validation frameworks and computerized system lifecycle processes (CSV, 21 CFR Part 11).
    • Familiarity with instrument integration, imaging solutions, and lab network infrastructure.
    • Experience supporting 1st/2nd line incidents within a regulated lab environment using ticketing/CMDB tools.
    • Strong balance of LIMS administration and hands-on laboratory systems experience.

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