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Lab Support Engineer

Katalyst Healthcares & Life Sciences

Waltham, MA

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JOB DETAILS
SKILLS
Application Integration, Biotech and Pharmaceutical, Code of Federal Regulations, Communication Skills, Computer Science, Continuous Improvement, Cross-Functional, Detail Oriented, Documentation, GxP, Health Information Technology, Informatics, Information Technology & Information Systems, Laboratory, Laboratory Information Management System (LIMS), Laboratory Operations, Laboratory Systems, Network Administration/Management, Operational Support, Process Validation, Python Programming/Scripting Language, Regulatory Compliance, Scripting (Scripting Languages), Strategic Analysis, System Integration (SI), System Lifecycle, System Validation, Systems Administration/Management, Team Player, Technical Support, Testing, Vendor/Supplier Planning, Windows PowerShell
LOCATION
Waltham, MA
POSTED
30+ days ago
Roles& Responsibilities:
  • Provide technical operational support for laboratory-based systems to ensure scientists can perform daily activities efficiently
  • Build, configure, and validate laboratory IT systems and instruments, ensuring proper integration across applications such as LIMs, ELN, CDS, and equipment imaging systems
  • Collaborate cross-functionally with Science, Facilities, Quality, and IT teams to deliver and support new lab technologies and infrastructure
  • Develop basic scripts or automation tools to streamline lab workflows, data transfers, and reporting processes
  • Participate in validation and qualification processes for lab systems in accordance with GxP and internal compliance standards
  • Maintain accurate documentation and system inventory (CMDB) while partnering with strategic vendors to evaluate emerging lab solutions
  • Identify opportunities for continuous improvement and innovation within digital lab environments
Education & Experience:
  • Proven technical hands-on experience with lab systems, including setup, configuration, and troubleshooting (not purely functional or BA-level experience)
  • Experience supporting or implementing LIMS, ELN, or other scientific informatics systems, preferably within a GxP-regulated environment
  • Understanding of lab instruments, imaging systems, and data acquisition tools; ability to support system connectivity and integration
  • Exposure to validation and qualification activities (e.g., IQ/OQ/PQ) and familiarity with common documentation practices
  • Basic scripting or automation experience (e.g., Python, PowerShell, or similar)
  • Ability to work collaboratively across lab and IT functions to translate user needs into technical solutions
  • Strong communication and stakeholder management skills, with attention to detail and documentation accuracy
  • Bachelor's degree in Computer Science, Engineering, or a related technical discipline or equivalent experience
  • Experience working in a pharmaceutical, biotech, or healthcare IT environment supporting laboratory operations
  • Knowledge of GxP validation frameworks and computerized system lifecycle processes (CSV, 21 CFR Part 11)
  • Familiarity with instrument integration, imaging solutions, and lab network infrastructure
  • Experience supporting 1st/2nd line incidents within a regulated lab environment using ticketing/CMDB tools
  • Strong balance of LIMS administration and hands-on laboratory systems experience

About the Company

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Katalyst Healthcares & Life Sciences

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