Lab Services Coordinator

Location: Charlotte, NC | Providence Plaza Building 

Department: Non-Acute Admin

Shift: Full-time | Monday -  Friday | 8am - 5pm

Work from home and travel to clinics in Greater Charlotte Market

* Must have ASCP, AMT or equivalent certification

* Valid drivers license required

Our Laboratory Coordinator is responsible for the development, implementation, and maintenance of regulatory compliance needs (COLA, JCAHO, CLIA) for waived and non-waived laboratory testing within NHMG Physician Office labs. Participates in problem solving, training, competency documentation. Acts as a liaison between reference labs, internal billing/coding and compliance to address billing/coding issues. Participates in quality assurance activities and monitors quality controls. Serves as a resource for NMG physician offices. Travel to clinics within the Greater Charlotte market, with occasional travel across markets required.

 Experience & Expertise:

• Proven experience as a Clinical Technical Coordinator (or equivalent laboratory leadership/support role)
• Strong familiarity with laboratory regulatory and accreditation standards, including:
• CLIA (Clinical Laboratory Improvement Amendments)
• CAP (College of American Pathologists)
• Applicable accreditation and compliance guidelines
• Solid understanding of laboratory quality practices and compliance expectations
• Ability to interpret and apply lab policies, procedures, and standards
• Exceptional organizational skills and attention to detail

Why Novant Health?  

• Collaborative teams where your voice is heard and respected 

• Opportunities for career advancement, mentoring, and specialty training 
• A mission-driven culture focused on whole-person care for both patients and team members 

Benefits & Perks: 

• Competitive pay with shift differentials 

• Comprehensive medical, dental, and vision insurance 

• Paid time off, wellness programs, and mental health support 
• Retirement savings with matching contributions 
• Career pathways, tuition reimbursement, and CEU support

If you are ready to advance your career within an organization known for its culture and clinical excellence, we invite you to apply.

Novant Health – Remarkable Careers. Remarkable Care.

• Education: 2 Year / Associate Degree, required. Five years, required. Clinical laboratory experience in waived or non-waived testing. Experience in the physician office setting with experience in laboratory regulatory requirements, preferred.
• Licensure/Certification: MLT from ASCP or equivalent, required.
• Additional Skills Required:
  • Has knowledge and skills necessary to modify care according to patient(s)' age.
  • Self-directed, able to prioritize quickly.
  • Thorough ability to coordinate simultaneous job functions and to be flexible in response to fluctuating workloads.
  • Thorough knowledge and technical expertise in order to evaluate workload efficiency and accuracy.
  • Possess knowledge of skills necessary to operate all equipment as well as how to interpret and perform procedures in order to train staff.
  • Thorough ability to communicate effectively and professionally, via telephone, LIS and verbally in small and large groups.
  • Thorough knowledge of CLIA and other regulatory agency guidelines as well as other federal and state regulations (i.e. Medicare, HIPAA) related to laboratory operation.
  • Computer skills to include basic knowledge of Word and Excel.

As a Lab Services Coordinator, you help ensure laboratory operations remain efficient, compliant, and aligned with best practices. Your expertise directly supports caregivers, diagnostic accuracy, and patient outcomes.

• Coordinate and support daily laboratory operations and workflow efficiency
• Partner with lab leadership to maintain high standards of quality and performance
• Serve as a key resource for process coordination and operational communication
• Support staffing coordination, scheduling, and departmental organization
• Assist with documentation, reporting, and operational oversight
• Promote a collaborative, patient-centered laboratory culture
• Strong communication and problem-solving abilities
• Ability to prioritize and coordinate in a fast-paced clinical setting
• Professional presence with a collaborative mindset
• Commitment to accuracy, quality, and patient safety
• Dedication to supporting high-performing laboratory teams