Lab Engineer

Lab Engineer

• Location: Collegeville, PA
• Duration: 6 months
• GBaMS ReqID: 10954130

Role Overview

• Support R&D scientists with:
  • Laboratory PCs
  • Scientific instrumentation
  • Laboratory devices
  • Computer systems and software
• Maintain operational computer infrastructure for laboratory environments
• Onboard, secure, configure, and maintain hardware
• Troubleshoot laboratory equipment, software, and data connectivity
• Facilitate technology needs for R&D business users

Key Responsibilities

• Maintain existing computer infrastructure supporting approximately 5,000 PCs globally
• Image and onboard new computers:
  • Join devices to the domain
  • Connect devices to the network
  • Configure and secure devices
  • Decommission hardware when required
• Secure and protect new and existing hardware
• Consult with business users regarding equipment and technology needs
• Troubleshoot and implement data flows for scientific instruments
• Provide break/fix and desktop support
• Support scientists with:
  • Incident management
  • User support and coaching
  • Access management
• Implement validated data backup solutions for laboratory analytical equipment
• Investigate equipment and software issues
• Perform technical configurations and documentation
• Test and validate computer software across different environments
• Prepare technical documentation

Technical Skills

• Strong computer troubleshooting skills
• End-User Computing / Desktop Support
• Break/Fix support — approximately 80% of workload
• Hardware troubleshooting
• Networking concepts:
  • Network topology
  • VLANs
  • Static/Dynamic IPs
  • Subnetting
  • IT/OT Networks
  • Basic firewall concepts
  • OSI model
  • Network-layer troubleshooting
• Active Directory
• Computer security
• Agile ways of working
• D2D and project support
• ServiceNow or similar ticketing systems
• Microsoft Excel — preferred
• Microsoft operating systems
• iOS and Linux — preferred

Validation & Compliance

• Experience with validated systems / GxP is a plus
• Laboratory analytical equipment support
• Validated data backup solutions
• Software testing and validation
• Technical configuration and documentation
• Support for both GxP and non-GxP environments

Preferred Lab Enabler Skills

• Support business priorities through a business-first approach
• Standardize laboratory hardware to support a digitalized ecosystem
• Build strong partnerships between technology and scientific teams
• Understand:
  • Scientific equipment hardware
  • Equipment control software
  • Upstream and downstream data workflows
• Develop innovative solutions for scientific and laboratory challenges
• Explore and implement automation for laboratory processes
• Contribute to the lab of the future
• Strong product ownership
• Strong project management skills

Soft Skills

• Outstanding communication skills
• Strong team-player mentality
• Self-starter
• High attention to detail
• Willingness to learn new technologies
• Ability to follow established processes and procedures
• Excellent organizational skills
• Team leadership experience — a plus