Lab Engineer

Job Details

• Job Title: Lab Engineer
• Location: Collegeville, PA
• Duration: 6 months
• GBaMS ReqID: 10928958

Job Summary

• Support scientists with laboratory PCs, instrumentation, and devices in an R&D environment.
• Maintain operational computer systems used by scientists.
• Join newly supplied hardware to the network.
• Secure and harden devices.
• Support business and laboratory technology needs.
• Troubleshoot scientific instruments and implement data flows.

Key Responsibilities

• Maintain existing computer infrastructure supporting approximately 5,000 PCs globally.
• Image and onboard new computers into the domain and network.
• Decommission computers and related equipment when required.
• Secure and protect new and existing hardware.
• Consult with business users regarding equipment and technology needs.
• Troubleshoot and implement data flows for scientific instruments.
• Provide incident management, user support, and coaching for scientists.
• Manage user access and permissions.
• Test and validate computer software across different environments.
• Create and maintain technical documentation.
• Implement validated data backup solutions on laboratory analytical equipment.
• Perform equipment and software investigations, documentation, and technical configuration within GxP and non-GxP environments.
• Support Day-to-Day (D2D) activities and project initiatives.
• Work according to Agile methodologies.

Technical / Functional Skills

• Excellent computer troubleshooting skills, including:
  • Device connectivity issues
  • Laboratory software issues
  • Hardware and system troubleshooting
• Strong End-User Computing / Desktop Support background.
• Break/fix troubleshooting experience is critical, as it represents approximately 80% of the Lab Engineer workload.
• Understanding of hardware components and networking concepts.
• Knowledge of:
  • Network topology
  • VLANs
  • Static and Dynamic IPs
  • Subnetting
  • IT/OT Networks
  • Basic firewall concepts
  • OSI model
  • Network-layer troubleshooting
• Strong knowledge of Active Directory.
• Background in computer security.
• Experience with validated systems (GxP) is a plus.
• Familiarity with ticketing systems such as ServiceNow.
• Microsoft Excel skills are a plus.
• In-depth knowledge of Microsoft operating systems.
• Knowledge of iOS and Linux is a plus.

GxP / Laboratory Support

• Implement validated data backup solutions for laboratory analytical equipment.
• Support equipment and software investigations.
• Perform technical configuration and documentation.
• Work with both GxP and non-GxP laboratory environments.
• Support software testing and validation.
• Complete testing across multiple environments.
• Prepare technical documentation related to validation activities.

Generic / Managerial Skills

• Outstanding communication skills.
• Strong team-player mentality.
• Self-starter with excellent attention to detail.
• Willingness to learn new technologies and processes.
• Ability to follow established processes, procedures, and guidance.
• Excellent organizational skills.
• Team leadership experience is a plus.

Preferred Lab Enabler Skills

• Support business priorities through a first-intent approach.
• Help standardize laboratory hardware to support a digitalized ecosystem.
• Build stronger partnerships between technology and business teams.
• Align technology and science through optimized processes.
• Understand scientific equipment, including:
  • Hardware
  • Controlling software
  • Data workflows
  • Upstream and downstream data processes
• Develop innovative solutions for scientific and laboratory challenges.
• Explore and implement automated solutions for scientific problems.
• Contribute to the development of the lab of the future.
• Demonstrate strong product ownership and project management skills.