Lab Customer Service Specialist - Day Shift - Full-Time

Job Title

Under limited supervision, provides customers with high quality services during registration and order entry and during communication of test and other pertinent information that would aid in efficient utilization of laboratory services.

Schedule: Monday through Friday 8:30 AM to 5:00 PM

Education and Experience

High school diploma; additional college preparation in the biological and/or laboratory sciences is preferred. Six months of specimen processing/phlebotomy training or related experience.

Skills

• Knowledge of medical terminology and insurance coverage and billing
• Knowledge of problem resolution strategies for customer service matters
• Excellent skill in customer service techniques
• Skill in lab information system and other computer applications
• Ability to type quickly and accurately
• Ability to listen attentively and analyze problems with accuracy
• Ability to prioritize work, pay attention to detail and multi-task
• Skill in oral and written communication

Pay Range

$17.30 - $25.11

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.