Job Responsibilities:
• Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation
• Implement customer specified benchtop computing design and processes
• Administer and assures connectivity of customer’s Windows based platform
• Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
• Manage On-boarding, retirement, and relocation of equipment
• Implement Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
• Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
• Ensure adherence to client’s corporate policies through periodic reporting and compliance programs
• Act as the technical support contact for instrument vendor
• Repair and troubleshoot instrument related computers and escalating issues to the client infrastructure teams
• Provide technical support for new system validations and change management efforts
• Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information specified by the client
• Submit weekly Engineer reports to the team lead by COB on the last business day of the week
• Act as client Liaison for software/hardware related inquiries
• Participate in client team meetings
• Provide support across all PerkinElmer Enterprise practices as required
• Demonstrate appropriate use of office equipment/software after training
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
Basic Qualifications:
• Bachelor’s Degree with two plus years of technical experience OR
• Associates Degree with three plus years of technical experience OR
• High School Diploma or equivalent with five plus years of technical experience
• Excellent customer service skills complimented by an ability to listen to and interpret client requests.
• Ability to troubleshoot complex technology issues.
• Strong verbal and written communication skills.
• Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
Preferred Qualifications:
• Experience with technologies including Microsoft Office, networking, remote computing and backup systems.
• Experience with scientific instrumentation
• Experience in Life Science environment
• Experience in a validated environment
• Experience working in GxP, ISO, and FDA compliant facilities
About Us
In a globally regulated life science industry, Validation Associates provides proven methodologies in quality and compliance through hands-on, practical solutions that ensure compliant, effective, and efficient quality systems. Since inception, we've worked with the best in the life science and manufacturing industries and bring an intimate knowledge of regulatory and compliance standards.
Our services are built on a foundation of many years of experience in providing high standard, well received and continually improved pharmaceutical validation training courses, pharmaceutical consultancy, pharmaceutical validation project management and pharmaceutical equipment verification / qualification and pharmaceutical process validation execution work.
Join our Team!
Validation Associates LLC takes pride in our capabilities to find and deliver the best people to our clients, cultivate your skill set and find other opportunities that fits your needs and career path. We call on our top performers to help us close business, make them Subject Matter Experts and help identify new growth. Our Engagement Leader Model is something we are proud of. Engagement Leaders are responsible for the onsite team of people at a given location, helping each team member with their struggles and capitalizing on their strengths. Our proven success with this position is evident by the constant positive feedback we receive from hiring managers.
In addition to giving you the tools you need to excel, including in-depth, continuing education, we inspire innovation and value new ideas, encouraging you to apply creative concepts in achieving tangible results. We welcome your inquiries about the exciting opportunities available with us.
At Validation Associates LLC you will find an environment Where You – and Your Career – Can Thrive:
Validation Associates LLC offers employees compelling opportunities and rewards to match. Professional growth and thought leadership are the standard. And service, quality and speed of performance are not weighted down with bureaucracy. Join our Team!!!