Lab Assistant SupervisorFull-Time | Laboratory | Monday–Friday | Gateway Regional Medical CenterLead a Team That Makes a DifferenceAt Gateway Regional Medical Center, our people are at the center of everything we do. We are committed to providing compassionate, high-quality healthcare to our community while creating a culture built on respect, integrity, teamwork, and excellence.We are seeking an experienced and motivated Patient Service Supervisor to join our Laboratory team. This is an exciting opportunity for a skilled phlebotomy professional with strong organizational and leadership abilities who enjoys supporting both patients and team members.As Patient Service Supervisor, you will play an important role in ensuring a positive patient experience while overseeing the daily operations of our patient service team and specimen processing activities.Position DetailsPosition: Patient Service SupervisorDepartment: LaboratoryStatus: Full-TimeSchedule: Monday–FridayLocation: Gateway Regional Medical Center2100 Madison AvenueGranite City, IL 62040Pay Range: $20.41–$30.61 per hourFinal compensation is based on factors including education, experience, certifications, and relevant skills. Compensation will be discussed with Human Resources based on the candidate's qualifications.What You'll DoIn this leadership role, you will provide oversight of:Patient service staff and daily workflowPatient service and external customer satisfactionSpecimen collection and processing operationsScheduling and staffing needsInventory management and supply availabilityDepartment processes that support efficient, high-quality patient careTeam performance, communication, and adherence to established proceduresYou will serve as an important connection between the patient service team and the broader Laboratory department, helping ensure that patients receive professional, compassionate service and that laboratory operations run smoothly.What We're Looking ForWe are looking for a dependable, organized professional who combines strong phlebotomy experience with excellent communication and leadership skills.EducationRequired:High school diploma or equivalentPreferred:Associate degree in Applied Sciences or a related fieldCertificationsRequired:Successful completion of an accredited phlebotomy programCurrent Basic Life Support (BLS) certification through the American Heart Association or American Red CrossPreferred:Certification in venipuncture through the American Society for Clinical Pathology (ASCP) or equivalent accrediting agencyExperienceRequired:Minimum of three (3) years of phlebotomy experience demonstrating the knowledge, skills, and abilities required for the positionPrior scheduling and inventory management experiencePreferred:Two (2) years of experience working in a hospital environmentPrevious supervisory or leadership experienceWhy Join Gateway Regional Medical Center?At Gateway, your leadership helps create an environment where patients feel cared for and employees feel supported. We believe that strong teams lead to better patient experiences and better outcomes.Our employees enjoy:Competitive compensation and performance-based incentivesComprehensive health, dental, and vision insuranceRetirement savings plan with employer matchingVacation time and holiday payShift differentialsSupportive and inclusive work environmentOpportunities to grow and contribute as part of a dedicated healthcare teamView our Benefits GuideBring Your Experience. Lead With Purpose.If you are an experienced phlebotomy professional who enjoys helping others, solving problems, and keeping a team organized and focused, we invite you to consider joining Gateway Regional Medical Center.As Patient Service Supervisor, you'll have the opportunity to make a difference not only through the quality of your own work, but through the team you lead and the patient experience you help create.Join Gateway and help us deliver exceptional service-one patient, one team, and one day at a time.