L3 Project/Conference room Technician

L3 Project/Conference room Technician

Location: Buffalo, WV

Duration: 12 Months plus

Pay Range: $22/hr-$26.8/hr on W2 (DOE)

L3 IT Infrastructure Engineer

Position Overview

We are seeking an experienced L3 IT Infrastructure / Network Support Engineer to provide advanced technical support across network infrastructure, server environments, conference room systems, and plant floor IT operations. This role will be part of the Site Services team and will support both end-user operations and project-based infrastructure initiatives within a manufacturing environment.

The ideal candidate will have strong Cisco networking expertise, hands-on troubleshooting experience, and the ability to support critical production environments with minimal downtime. This is a customer-facing role requiring strong communication, coordination, and problem-solving skills.

Key Responsibilities

Network Infrastructure Support

• Provide Level 3 (L3) support for LAN, WAN, and wireless network environments.
• Troubleshoot, configure, and maintain Cisco Layer 2 & Layer 3 networks.
• Support Cisco switching, routing, wireless infrastructure, and network hardware deployments.
• Perform VLAN configuration, subnetting, DHCP, DNS, TCP/IP, and POE troubleshooting.
• Conduct network maintenance, refresh activities, and infrastructure upgrades.
• Analyze network traffic and perform packet capture analysis using tools such as Wireshark.
• Support IT cabling, patching, switch deployments, and port administration.

Data Center & Server Room Support

• Support server room infrastructure including racks, fiber, switches, UPS, HVAC, and cabling.
• Install, configure, troubleshoot, and replace server hardware components including memory, drives, and rack servers.
• Provide Smart Hands support for remote infrastructure teams and third-party vendors.
• Assist with server maintenance, hardware refresh, and infrastructure deployments.

Server Administration

• Administer and support Windows Server environments (2012/2016 preferred).
• Support DHCP, DNS, SCCM, print servers, and file share environments.
• Assist with server security policies, monitoring, troubleshooting, and repair activities.
• Support SAN/NAS storage and backup systems.

Plant Floor & Manufacturing IT Support

• Support mission-critical manufacturing and plant floor systems.
• Assist with manufacturing support tools and operational technologies including ANDON and PLC-related environments.
• Provide first-level support for business and plant floor applications while coordinating escalations with SMEs.
• Respond quickly to plant-down situations and critical production incidents.

Conference Room & End-User Support

• Provide conference room and meeting support.
• Troubleshoot desktop, laptop, printer, scanner, and peripheral device issues.
• Resolve operating system and connectivity issues related to LAN/WAN environments.
• Deliver exceptional customer service during high-priority incidents.

Coordination & Project Support

• Coordinate with vendors and internal stakeholders for quotes, deployments, and project execution.
• Participate in infrastructure planning, deployment, and upgrade projects.
• Maintain accurate documentation for incidents, troubleshooting, and resolutions.

Required Qualifications

• 3-5 years of experience performing Level 3 IT Infrastructure or Network Support responsibilities.

• Strong hands-on experience with Cisco networking technologies.

• Experience supporting LAN/WAN environments and network hardware.

• Knowledge of:

• TCP/IP

• DHCP

• DNS

• VLANs

• Subnetting

• POE

• Experience with Cisco switches, routing, and wireless networking.

• Hands-on troubleshooting and root cause analysis skills.

• Experience with Windows Server administration.

• Strong communication and coordination skills.

• Ability to work in a fast-paced manufacturing/shop floor environment.

• Ability to support rotational shifts and on-call situations when required.

Preferred Qualifications

• Cisco CCNA certification.
• Experience supporting large corporate or manufacturing environments.
• Knowledge of Cisco VoIP systems.
• Experience supporting business-critical and manufacturing applications.
• Familiarity with ANDON and PLC support environments.
• Experience with conference room technologies and AV support.
• IT project management experience.

PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates : Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Applicant Privacy Disclosure

We collect personal information from applicants during the recruiting, pre-offer, and offer process.

During the recruiting, pre-offer process and offer process, we may collect the following categories of personal information:

• Identifiers, such as name, address, and email address.
• Professional and Employment-Related Information, such as resume, work history, education, and qualifications.
• Information Voluntarily Provided by You in connection with the recruiting and pre-offer process.
• Sensitive Personal Information, where legally permitted and necessary, such as Social Security number and date of birth.

Personal information is collected and used for the following business purposes: evaluating qualifications and eligibility for employment; communication regarding the recruitment and application process; verifying eligibility for employment; and complying with applicable legal, regulatory, and contractual obligations.

Personal information is collected and used only as necessary, and we are committed to data minimization, privacy, and providing equal employment opportunities. We are an international organization, and personal information may be accessed or processed by authorized personnel or service providers located outside the United States, subject to appropriate safeguards. We restrict use and access to personal information to authorized personnel and service providers with confidentiality and data security obligations. We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure.

For information about our privacy practices, please review our Privacy Policy at: https://prideglobal.com/privacy-policy

If you do not consent to the collection of such personal information, please advise us immediately in writing at datasecurity@prideglobal.com

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