Highlights
Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses. Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Numbers & Facts
| Location | Santa Clara, CA |
| Industry | Computer/IT Services |
| Salary | $60.71 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.
Job Title: L3 Data Center Tech - Manager
Location: Santa Clara, CA
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Description:
Role Summary
- Lead daily technical activities and project builds within data center operations.
- Supervise and guide technicians, manage escalations, and coordinate with client management and supporting teams to deliver work in line with approved standards.
- Act as the primary liaison between the technician team, service provider management, and client stakeholders.
- Prioritize work, assign tasks, and manage team workload across operational support and project builds.
- Review build documentation before project execution and resolve questions, gaps, and dependencies with relevant teams.
- Direct data center build activities and verify adherence to approved designs, procedures, and site standards.
- Serve as the technical escalation point for L1 and L2 technicians and provide advanced troubleshooting and ticket resolution.
- Coordinate with network, infrastructure, and other support teams on project execution and escalations.
- Define training paths aligned with operational standards and coach technicians to improve technical capability.
- Provide technical leadership and people supervision, including guidance on task execution and work quality.
- Track progress, communicate risks and blockers, and confirm completion and handover of assigned activities.
- 5 plus years of relevant experience in data center operations or infrastructure hardware support.
- Proven experience as a technical lead with responsibility for team supervision and workload coordination.
- Advanced troubleshooting skills across server hardware, connectivity, and data center deployment activities.
- Ability to review build documentation, guide technical teams, and communicate effectively with management and stakeholders.
- 8.00 Years of Experience
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.