Location: 26555 Northwestern Hwy, Southfield, MI 48033, United StatesTechnical Requirements:Minimum 2–3 years of strong experience providing IT Infrastructure field support to VIPs or working in a VIP-based environment, including:Troubleshooting hardware, software, and operating system issuesResolving issues without impacting/violating hardware warranties or customer security compliance requirementsInstalling and troubleshooting desktops, laptops, printers, and other computer peripheralsResolving desktop application issuesBasic knowledge of enterprise LAN/WAN setups and conceptsAbility to perform smart hands activities under guided instructionsAbility to lift/move computer equipment up to 50 lbsExpertise in desk-side support and PC break/fixBasic administration of Windows OS, with MAC/Linux OS preferredWorking knowledge of:TCP/IP networkingDNS, DHCP, VPN, RDPSmart hands support for peripheral and networking hardware, including but not limited to:Monitors, keyboards, mice, printers, fax machines, scannersRouters, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panelsAbility to troubleshoot systems and networks using sound deductive reasoningIncluding end-user network cabling issuesExperience with:Repeat call analysis and developing preventive actionsProblem managementProficiency with ticketing tools such as ServiceNow, Remedy, etc. Excellent written and oral communication skills with clients, management, and peersAbility to work with deadlines and deliver tasks on timeProactive ownership with a sense of urgencyPreferred Qualifications:Associate Degree in ElectronicsCompTIA A+ CertificationOther vendor certifications from OEMs (e.g., Dell, Toshiba, Lenovo, Client)Non-Technical Requirements:Strong customer management skillsExcellent oral and written communication abilitiesAbility to interact with customers at various organizational levelsDriven, results-oriented, and passionate about the workAbility to work independently or collaboratively as part of a teamCapacity to complete tasks effectively with minimal supervisionFlexibility to work varied schedules as needed