L2 Helpdesk Technician
Location: Pennsauken, NJ
Employment Type: Full-Time
Logistics: Onsite – Monday through Friday
Compensation: $60,000–$70,000 annually
Benefits -Health, dental, and vision insurance; 401(k) with company match; unlimited PTO plus paid holidays; certification reimbursement; and career advancement opportunities.
MSP Experience Required
About the Role
We are seeking a Service Desk Tier 1 Technician to provide frontline technical support while also performing hands-on hardware work. This role combines service desk support with PC builds, repairs, imaging, endpoint setup, and in-person client assistance.
Role Responsibilities
- Respond to inbound calls, chats, and support tickets.
- Troubleshoot desktop, laptop, mobile, network, and application issues.
- Build, image, configure, upgrade, and repair desktops and laptops.
- Perform RAM, SSD, screen, battery, peripheral, and hardware replacements.
- Handle user account creation, password resets, group assignments, and offboarding.
- Support Microsoft 365, Active Directory, Windows 10/11, macOS, iOS, and Android.
- Document troubleshooting and escalate complex issues to Tier 2 or Engineering.
- Maintain hardware inventory and asset tracking records.
- Provide professional in-person and remote client support.
Required Experience & Qualifications
- 1–2 years of IT help desk, technical support, or computer repair experience.
- Hands-on experience repairing and upgrading desktop and laptop hardware.
- Experience troubleshooting Windows 10/11 and common software applications.
- Strong technical troubleshooting and problem-solving skills.
- Excellent customer service and communication skills.
- Ability to work onsite full-time in Pennsauken, NJ.
- Familiarity with PSA, RMM, and remote support tools.
Preferred Qualifications
- Previous MSP experience.
- Experience with Autotask, Datto RMM, ScreenConnect, TeamViewer, or similar tools.
- Experience with Intune and endpoint deployment.
- CompTIA A+, Network+, MS-900, or AZ-900 certifications.
- macOS support and computer repair experience.
- Experience or interest in AI technologies.
Benefits
- Health, dental, and vision insurance
- 401(k) with company match
- Unlimited PTO plus paid holidays
- Certification reimbursement
- Overtime eligibility
- Career growth opportunities toward Field Engineer roles