L2 Field Service Tech/Engineer
MSP Experience Required
Employment Type: Full-Time
Department: Service Desk
Reports To: Service Desk Supervisor / Service Desk Manager
Salary Range - $70,000 - $85,000
Work Environment
- Full-time, Monday through Friday (typically 8:00 AM – 5:00 PM)
- Hybrid office and field-based role
- Regular travel to client sites required
- Occasional work outside normal business hours based on client needs
- Ability to lift and transport equipment up to 50 pounds
Position Overview
We are seeking a Field Service Engineer to provide hands-on technical support across both client sites and hosted environments. This role is responsible for deploying, supporting, and maintaining desktops, laptops, servers, networking equipment, and Microsoft infrastructure while delivering exceptional customer service. The ideal candidate has at least 3 years of IT experience, thrives in a fast-paced MSP environment, and enjoys working directly with clients to resolve technical issues both remotely and onsite.
Ideal Candidate
You’re a customer-focused IT professional who enjoys working directly with clients and solving a wide variety of infrastructure, systems, and networking challenges. You’re comfortable balancing onsite support, project work, and escalated troubleshooting while delivering an exceptional client experience.
What You’ll Do
Technical Support & Client Service
- Install, configure, troubleshoot, and repair desktops, laptops, printers, servers, and network equipment
- Support Microsoft Windows Server, Active Directory, Exchange, Microsoft 365, and related Microsoft technologies
- Troubleshoot hardware, software, networking, wireless, and security appliance issues
- Deploy laptops, desktops, and customer-specific software applications
- Provide onsite and remote technical support while communicating clearly with end users
- Recommend technology improvements to enhance client stability, security, and performance
Project & Infrastructure Support
- Assist with infrastructure projects, technology upgrades, and customer environment improvements
- Collaborate with senior engineers on server, storage, networking, and infrastructure implementations
- Analyze client environments and recommend technical enhancements
- Support project design, scheduled installations, and escalated technical issues
Service Delivery
- Document all work within the ticketing system
- Properly log, prioritize, assign, track, and resolve incidents within established SLAs
- Monitor recurring issues and identify opportunities for long-term resolution
- Produce reports and status updates on client infrastructure
- Maintain technical documentation and customer environment records
Required Qualifications
- Minimum 3 years of Information Technology experience
- MSP or Managed IT Services experience strongly preferred
- Strong experience supporting:
- Microsoft Windows Server
- Active Directory
- Microsoft Exchange
- Microsoft 365
- HP, Dell, and Lenovo desktops, laptops, and servers
- Network switches, wireless infrastructure, and security appliances
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent customer service and communication abilities
- Ability to multitask and work independently in a fast-paced environment
- Bachelor’s degree in Information Technology, Network Administration, or related field preferred