Sign upLog in

L2 Field Service Tech/Engineer

Vertical Talent Solutions

Stamford, Connecticut

Apply
JOB DETAILS
SKILLS
Analysis Skills, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Dell Computers, Desktop PC, Establish Priorities, Hewlett-Packard Product Family, Identify Issues, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Laptop PC, Management of Information Systems/Technology (MIS), Microsoft Active Directory, Microsoft Exchange Server, Microsoft Infrastructure, Microsoft Product Family, Microsoft Windows Server, Multitasking, Network Administration/Management, Network Switching, Network System Hardware, On Site Support, Problem Solving Skills, Project Design, Project Schedule, Reporting Skills, Resolve Customer Issues, Service Level Agreement (SLA), Software Administration, Status Reports, Technical Support, Technical Writing, Willing to Travel, Wireless Security
LOCATION
Stamford, Connecticut
POSTED
2 days ago

L2 Field Service Tech/Engineer

MSP Experience Required

Employment Type: Full-Time

Department: Service Desk

Reports To: Service Desk Supervisor / Service Desk Manager

Salary Range - $75,000 - $85,000


Work Environment

  • Full-time, Monday through Friday (typically 8:00 AM – 5:00 PM)
  • Hybrid office and field-based role
  • Regular travel to client sites required
  • Occasional work outside normal business hours based on client needs
  • Ability to lift and transport equipment up to 50 pounds


Position Overview

We are seeking a Field Service Engineer to provide hands-on technical support across both client sites and hosted environments. This role is responsible for deploying, supporting, and maintaining desktops, laptops, servers, networking equipment, and Microsoft infrastructure while delivering exceptional customer service. The ideal candidate has at least 3 years of IT experience, thrives in a fast-paced MSP environment, and enjoys working directly with clients to resolve technical issues both remotely and onsite.


Ideal Candidate

You’re a customer-focused IT professional who enjoys working directly with clients and solving a wide variety of infrastructure, systems, and networking challenges. You’re comfortable balancing onsite support, project work, and escalated troubleshooting while delivering an exceptional client experience.


What You’ll Do

Technical Support & Client Service

  • Install, configure, troubleshoot, and repair desktops, laptops, printers, servers, and network equipment
  • Support Microsoft Windows Server, Active Directory, Exchange, Microsoft 365, and related Microsoft technologies
  • Troubleshoot hardware, software, networking, wireless, and security appliance issues
  • Deploy laptops, desktops, and customer-specific software applications
  • Provide onsite and remote technical support while communicating clearly with end users
  • Recommend technology improvements to enhance client stability, security, and performance

Project & Infrastructure Support

  • Assist with infrastructure projects, technology upgrades, and customer environment improvements
  • Collaborate with senior engineers on server, storage, networking, and infrastructure implementations
  • Analyze client environments and recommend technical enhancements
  • Support project design, scheduled installations, and escalated technical issues

Service Delivery

  • Document all work within the ticketing system
  • Properly log, prioritize, assign, track, and resolve incidents within established SLAs
  • Monitor recurring issues and identify opportunities for long-term resolution
  • Produce reports and status updates on client infrastructure
  • Maintain technical documentation and customer environment records


Required Qualifications

  • Minimum 3 years of Information Technology experience
  • MSP or Managed IT Services experience strongly preferred
  • Strong experience supporting:
  • Microsoft Windows Server
  • Active Directory
  • Microsoft Exchange
  • Microsoft 365
  • HP, Dell, and Lenovo desktops, laptops, and servers
  • Network switches, wireless infrastructure, and security appliances
  • Strong troubleshooting, analytical, and problem-solving skills
  • Excellent customer service and communication abilities
  • Ability to multitask and work independently in a fast-paced environment
  • Bachelor’s degree in Information Technology, Network Administration, or related field preferred



About the Company

V

Vertical Talent Solutions