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L2 Desktop Support Engineer

Care Infotech

  • Harrisburg, PA
  • 30+ days ago
  • $300–$420 Per Month
  • Full-time

Highlights

At Care Infotech, we foster an inclusive, collaborative, and fast-paced environment where your technical skills directly impact our growth. We are looking for a dedicated L2 Desktop Support Engineer to join our team in Harrisburg, PA.

Numbers & Facts

LocationHarrisburg, PA
Job TypeFull-time
Salary$300–$420 Per Month
Company Size51 - 200
HeadquartersMumbai, MH, IN
Websitehttps://www.careinfotech.com

Description

At Care Infotech, we foster an inclusive, collaborative, and fast-paced environment where your technical skills directly impact our growth. We are looking for a dedicated L2 Desktop Support Engineer to join our team in Harrisburg, PA.

Job Responsibilities

Key Responsibilities:

Provide L2 technical support for hardware, OS (Windows/Mac), and software issues.
Manage Active Directory, Office 365 administration, and user access permissions.
Troubleshoot network connectivity, VPN, DNS, and peripherals (printers/routers).
Handle escalated tickets from L1 support and maintain high resolution speed.

Qualifications

2+ years of experience in L2 IT Desktop Support or Helpdesk operations.
Hands-on experience with Active Directory, O365 admin, and network troubleshooting.
Strong problem-solving abilities with excellent customer communication skills.
Certifications like CompTIA A+, Network+, or Microsoft Fundamentals are a plus.

Skills

  • Microsoft Active Directory
  • Office 365
  • MCDST - Microsoft Certified Desktop Support Technician
  • Microsoft Windows Operating System
  • Network Security
  • Hardware Repair
  • Hardware Installation
  • VPN (Virtual Private Network)
  • DNS (Domain Name System)
  • DHCP (Dynamic Host Configuration Protocol)

About Company

Care Infotech delivers reliable IT solutions and support services. We value continuous learning, employee growth, and maintaining a welcoming work culture.

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