L2 Deskside Support Technician

Job Title: L2 Deskside Support Technician
Location: San Antonio, TX
Duration: Long Term Contract

Key Responsibilities:

" Provide onsite Level 2 deskside support for desktops, laptops, mobile devices, printers, video conferencing equipment, and peripherals
" Troubleshoot and resolve hardware, software, and network-related incidents
" Support Windows, Mac OS, and Apple iOS devices including setup, troubleshooting, and reinstallation
" Log, track, and update incidents using ServiceNow
" Perform IMAC (Install, Move, Add, Change) activities and break-fix support
" Support remote engineering teams with software distribution, image management, workspace security, and MDM activities
" Deliver priority support services to VIP and executive users
" Perform imaging and deployment of devices using PXE and USB media
" Support infrastructure activities including rack and stack, cabling, and data center device troubleshooting
" Maintain accurate documentation and contribute to reporting requirements
" Perform preventative maintenance activities and follow SME guidance for infrastructure support

Required Skills & Experience:

" 5 7 years of hands-on IT Support or Deskside Support experience
" Strong troubleshooting experience with desktops, laptops, printers, and peripherals
" Experience supporting Windows and Mac operating systems
" Hands-on experience supporting Apple iOS devices (iPhone/iPad)
" Experience with ServiceNow ticketing system
" Strong experience with Active Directory administration
" Experience with Intune device management
" Experience with VPN and Zscaler firewall technologies
" Experience supporting Zebra printers and scanners
" Knowledge of SCCM, Citrix, and workspace management platforms
" Experience with remote support tools such as LogMeIn
" Understanding of TCP/IP networking concepts, domains, and client-server environments
" Strong customer service and communication skills

Preferred Skills:

" Experience with Nexthink end-user analytics platform
" CompTIA A , ClientP/ClientSE, OEM certifications preferred
" ITIL knowledge is an added advantage
" Experience with infrastructure support, backup operations, and tape management
" Spanish language skills are a plus