L2 Data Centre Technician

The Datacenter Operation team supports the company s fast growth by deploying and operating hyperscale datacenters. The team takes full onsite responsibility for each site and manages the end-to-end lifecycle of hardware fleet operations, providing scalable and reliable infrastructure solutions and services for AI workloads.
Responsibilities

• Install, rack, and deploy server and networking hardware in datacenter environments.
• Perform cable management tasks including reseating, labeling, and replacing network, power, and fiber/copper cabling.
• Execute server tray swaps and hardware replacements following established operational procedures.
• Respond to incidents and support onsite troubleshooting while maintaining aggressive SLA requirements.
• Document maintenance activities, hardware changes, and inventory updates accurately in tracking systems.
• Conduct visual inspections and basic diagnostics to identifypotential hardware or connectivity issues.
• Work within rotating shifts or hold on-call responsibilities to support 24/7 operations.
• Maintain positive and collaborative working relationships with customers, vendors, partner teams, and internal stakeholders.

Basic Qualifications

• High school diploma or equivalent required.
• Basic understanding of computer hardware and IT infrastructure concepts.
• Familiarity with server hardware components and basic troubleshooting concepts.
• Basic networking knowledge including copper/fiber cabling and connectivity standards.
• Strong attention to detail with the ability to follow technical procedures precisely.
• Ability to lift up to 50 pounds and work in datacenter environments.
• Strong organizational and time management skills in fast-paced operational settings.

Preferred Qualifications

• Previous experience in IT support, computer repair, or technical operations environments.
• Familiarity with datacenter equipment, ticketing systems, or asset tracking tools.
• Technical certifications or relevant coursework in IT, networking, or infrastructure operations.
• Experience supporting hardware deployments or break/fix activities.
• Exposure to Linux systems or command-line environments.
• Experience working in fast-paced, high-availability technical environments.
• Strong verbal and written communication skills with attention to clarity and detail.