Communication Skills, Customer Support/Service, High Availability, ITIL (IT Infrastructure Library), Microsoft Active Directory, Performance Metrics, Problem Solving Skills, Service Level Agreement (SLA), Technical Support
LOCATION
Greensboro, NC
POSTED
Today
Galent in Greensboro, NC is seeking an Engineer Service Desk Operations (L1) to provide phone, chat, and email support for a prestigious client. The role requires ITIL awareness and strong communication, with 24x7 shift availability.The candidate should have hands-on experience with Windows, Active Directory, O365 and basic networking, plus the ability to resolve issues over the phone and chat while meeting SLAs and KPIs.#J-18808-Ljbffr