| Location | New York City, NY |
| Salary | $110,000–$120,000 Per Year |
Role: Developer
Required Skills: SQL | Service Now
Qualification: BACHELOR OF COMPUTER SCIENCE
Experience: 10 - 15 Years
Function: TECHNOLOGY
Apply By: 2026-12-26
Must Have Technical/Functional Skills
Application monitoring, incident and service-request handling
Runbook-based triage, ticket documentation and escalation
Basic SQL/Linux/application troubleshooting
Shift support and onsite-offshore coordination
Roles & Responsibilities
Monitor applications and respond to alerts, incidents and service requests
Perform first-level diagnostics using approved runbooks
Document evidence and escalate accurately to L2/L3 teams
Support release checks, shift handovers and operational reporting
In addition Support Engineer should be able to do the following
Able to work in shifts.
Play the role of onsite co-Ordinator for offshore
Able to conduct RCA and provide and Implement solutions as part of L1 Support
Generic Managerial Skills, If any
Customer-facing communication and concise executive reporting Onsite-offshore coordination across distributed teams Structured ownership, prioritization, risk escalation and collaboration Ability to work independently while following enterprise governance and security standards
Salary Range: $110,000-$120,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.