This position is responsible for:
The Kroc Specialist is focused on member acquisition and experience in the areas Membership, Recreation and Fitness. These staff members are responsible for participating in the creation of a welcoming, helpful and safe environment where individuals and families can learn, grow and thrive. The Kroc Specialist will also provide leadership and support to Kroc Associates in a Team Lead capacity.
Key Responsibilities:
- Provides Excellent Customer Service and Experience to Members, Guests and Colleagues.
- Warmly greets all people that we come in contact with throughout the Kroc Center
- Looks for opportunities to be helpful to members, guests and colleagues
- Listens, and offers thoughtful solutions for members, guests and colleagues.
- Assists in maintaining a clean and organized environment throughout the building
- Answers incoming phone calls and addresses needs in a professional and kind manner
- Uphold Kroc Center policies to maintain and safe and family friendly environment
- Operates CCMS/RMS computer software for customer transactions in accordance to Salvation Army and member policies
- Handles cash transactions in an ethical manner
- Uses CCMS system to check-in members and guests,
- Attends department and center meetings and trainings
Physical Requirements and Working Conditions:
- Ability to meet attendance requirements.
- Ability to read, write and communicate the English language.
- Ability to demonstrate good physical condition and effort associated with walking, running, standing, and moderate-to-advanced weight lifting in a fitness center environment including the ability to meet the demands of the gymnasium and athletic field programs.
- Work requires the ability to lift and carry and/or push/pull moderately heavy (25-50 lbs.) materials, supplies, and equipment. Moderate mobility: duties are usually performed by combinations of sitting, standing, and walking on a frequent changes basis.
Education and Experience:
- Must be at least 18 years of age.
- High School diploma or G.E.D.
- 2-4 years' experience in customer relations and leading fitness and/or recreational activities
- Certified Personal Trainer or Group Fitness Instructor preferred
- or-
- Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Certifications:
- Safe From Harm Certification
- Blood Borne Pathogens Certification
- Must have or be able to obtain CPR/First Aide/AED certification within first 30 days of employment.
EQUAL OPPORTUNITY EMPLOYER: Veterans | Disabled