Summary: Responsible for the day to day operation and direct supervision of all activities within the KOA RV Park. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or Team Member challenges. Essential Functions and Responsibilities: - Hire, train, develop, measure performance, discipline, and schedule department staff.
- Lead the tactical execution of strategic initiatives under the direction of division leadership.
- Establish standards of service within assigned department(s) and ensure achievement.
- Monitor and control labor within the department while maintaining adequate coverage in the department based on business demands.
- Ensure that all reports are sent to accounting accurately and in a timely and efficient manner.
- Ensure guest satisfaction is met and review KOA Kamper satisfaction survey results.
- Work closely with the sales department for any groups.
- Work with the Grounds Department to ensure the park keep in a clean and presentable appearance.
- Prepare budget and financial reports as needed.
- Order supplies and equipment for the park.
- Provide outstanding customer service in a timely manner to both guests and fellow team members.
- Performs other duties as assigned.
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