Ko-Kwel Gifts & Spirits Customer Services Representative

At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own.

Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond.

Why this job matters

To warmly greet and provide attentive guest service on behalf of Ko-Kwel Gifts, ensuring each interaction is friendly, professional, and sales-focused. You help guests navigate the store, answer questions, promote events, and facilitate purchases, contributing to both guest satisfaction and store success.

What you bring to the table

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• Greet guests warmly and provide attentive service, answering questions and directing them to various areas of the casino hotel as needed.
• Share promotional information about daily activities, events, and offerings to enhance guest engagement and drive sales.
• Act as ticket agent for upcoming events, including selling tickets, answering guest questions, and performing accurate data entry.
• Operate the POS system for sales transactions, ensuring accuracy and professionalism.
• Perform opening, stocking, and closing duties according to shift responsibilities.
• Receive and check in freight and ticket merchandise, ensuring accurate tracking and organization.
• Maintain a balanced cash bank throughout the shift and follow proper cash handling procedures.
• Assist with inventory management, including tracking stock levels and performing counts as needed.
• Anticipate guest needs, offer product recommendations, and upsell when appropriate to enhance guest experience and store performance.
• Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)

Must-haves, nice-to-haves, and maybe some bonus points

• Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
• High school diploma or equivalent preferred.
• Six (6) months retail experience with cashiering duties helpful.
• Must obtain an OLCC service permit within six months of hire.
• Basic mathematical aptitude.
• Ability to read, write and comprehend instructions.
• Data entry, computer skills, and phone experience a plus.
• Ability to operate CDS register.
• Comfortable communicating clearly and positively with both guests and teammates.

Physical stuff to know

We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you. You'll need to be available to work weekends, holidays, and evenings when we are busy. While performing duties of this position, employee is required to stand for extended periods, and frequently walk, and use hands to; finger, handle, or feel objects, tools, or controls. The employee must be able to lift 20 pounds with occasional lifting up to 35 pounds assisted. It's important to stay calm and make good decisions under pressure, especially when dealing with stressful situations or upset people. Just a heads-up-the casino environment may expose you to secondhand smoke. This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.

Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.