Creative Global Consulting logo

Knowledge & Training Lead

Creative Global Consulting

  • Chicago, IL
  • 18 days ago
  • $50–$55 Per Hour
  • Contractor

Highlights

The Knowledge & Training Lead will ensure that operational knowledge is systematically captured and transferred to Sidley’s internal team throughout the engagement. Job Summary:

Numbers & Facts

LocationChicago, IL
Job TypeContractor
Salary$50–$55 Per Hour

Description

Job Summary:
The Knowledge & Training Lead will ensure that operational knowledge is systematically captured and transferred to Sidley’s internal team throughout the engagement.



Job Responsibilities

Key Responsibilities will include:

  • Development and maintenance of the AI knowledge base and FAQ
  • Creation of SOPs, runbooks and troubleshooting guides
  • Development of escalation playbooks
  • Design and delivery of the support training curriculum
  • Hands-on training and shadowing
  • Reverse-shadowing of Sidley personnel
  • Tracking of internal capability and readiness
  • Support for the Month 3 knowledge-transfer checkpoint
  • Preparation for the Month 6 readiness assessment and sign-off
  • Final transition documentation and lessons-learned capture

Qualifications

Experience and Education:

  • Bachelor's /master's degree in CS or equivalent.
  • Should have 8+ years of required experience.

Similar Jobs

See more jobs