Lead ECLM Analyst- Ironclad Medline
Northbrook, IL12 days ago
- $116,000–$174,000 Per Year
Highlights
The Knowledge & Training Lead will ensure that operational knowledge is systematically captured and transferred to Sidley’s internal team throughout the engagement. Job Summary:
Numbers & Facts
| Location | Chicago, IL |
| Job Type | Contractor |
| Salary | $50–$55 Per Hour |
Description
Job Summary:
The Knowledge & Training Lead will ensure that operational knowledge is systematically captured and transferred to Sidley’s internal team throughout the engagement.
Job Responsibilities
Key Responsibilities will include:
- Development and maintenance of the AI knowledge base and FAQ
- Creation of SOPs, runbooks and troubleshooting guides
- Development of escalation playbooks
- Design and delivery of the support training curriculum
- Hands-on training and shadowing
- Reverse-shadowing of Sidley personnel
- Tracking of internal capability and readiness
- Support for the Month 3 knowledge-transfer checkpoint
- Preparation for the Month 6 readiness assessment and sign-off
- Final transition documentation and lessons-learned capture
Qualifications
Experience and Education:
- Bachelor's /master's degree in CS or equivalent.
- Should have 8+ years of required experience.
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