Knowledge Management Specialist

In this role, you will help *** employees find, trust, and reuse critical business knowledge by improving the structure, quality, governance, and searchability of AKARI, *** s Knowledge Management Platform, My Toolbox, *** s Intranet, and related SharePoint-based knowledge sources. Must Haves: Bachelor s degree in Knowledge Management, Business Administration, Information Systems/Management, Computer Science, UX Design, Organizational Development, Data/Business Analytics, or equivalent experience OR 5 years with Knowledge Management experience.

Description:
RM Notes:
This position will be handled by Garima Bisht , kindly send submission details on ***
Hybrid : The team usually goes onsite once in a quarter, but the team also goes to office whenever required, also in the coming time policy might get changed and ask all the works to come onsite plano 5 days a week.
This is a backfill role with 6 months of initial contract with extension.
Any industry is fine but the experience with Knowledge Management would be required and Content Strategist having all the must haves would be good to consider.
Must Haves:
Bachelor s degree in Knowledge Management, Business Administration, Information Systems/Management, Computer Science, UX Design, Organizational Development, Data/Business Analytics, or equivalent experience OR 5 years with Knowledge Management experience.
3 5 years of experience in knowledge management (any tool), content strategy, intranet management, digital workplace operations, or a related specialist/practitioner role.
Hands-on experience configuring and maintaining SharePoint Online sites, pages, libraries, lists, metadata, views, permissions, navigation, web parts, and content lifecycle setting.
Strong communication and Proactiveness, facilitation, stakeholder management, organization, prioritization, and customer support skills. They will be training other people as well (once a month)
Interviews:
1st Round MS Teams With Hiring Manger
2nd Round MS Teams With Hiring Manger and their team members/sr manager
Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at ***. As one of the world s most admired brands, *** is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We re looking for diverse, talented team members who want to Dream. Do. Grow. with us.
What we re looking for Knowledge Management Specialist
Role Overview
In this role, you will help *** employees find, trust, and reuse critical business knowledge by improving the structure, quality, governance, and searchability of AKARI, *** s Knowledge Management Platform, My Toolbox, *** s Intranet, and related SharePoint-based knowledge sources. You will partner with AKARI stakeholders and My Toolbox SharePoint site owners to support content lifecycle management, site onboarding, training, troubleshooting, governance, adoption, and hands-on SharePoint Online configuration.
What you ll be doing Key Responsibilities
Knowledge Management, Governance & Content Quality
Develop and maintain knowledge management practices that support business needs, improve the employee user experience, and align with enterprise content standards.
Assess existing content through inventories, audits, and gap analysis to identify opportunities to improve quality, relevance, and usability across AKARI and My Toolbox.
Apply taxonomy, metadata, ownership, review cadence, version control, naming standards, and lifecycle practices to keep knowledge assets organized, current, and easy to find.
Work with SMEs to turn complex or fragmented information into clear QRGs, SOPs, training materials, and support content employees can use with confidence.
Stakeholder Support, Training & Adoption
Act as a trusted partner for AKARI stakeholders, content owners, and My Toolbox SharePoint site owners.
Lead training, office hours, onboarding, guidance, and customer support for users, SMEs, and content contributors.
Help teams keep site content accurate and current while coordinating escalation for platform defects, enhancement requests, or code changes as needed.
SharePoint Administration, Findability & Lifecycle Management
Configure and maintain SharePoint Online sites, pages, libraries, lists, permissions, navigation, metadata, web parts, and content structures.
Organize, consolidate, migrate, archive, retire, or remediate outdated SharePoint sites and knowledge repositories.
Improve findability by using metadata, navigation, Client Search, content health metrics, usage data, search analytics, zero-result searches, broken link reports, and stakeholder feedback.
Strengthen AI-ready knowledge practices by improving content structure, metadata quality, ownership, and source reliability for enterprise search and Client 365 experiences.
User Experience & Content Placement
Use user-centered design principles to improve site navigation, information architecture, content discovery, and content placement across AKARI, My Toolbox, SharePoint, and Client Teams.

Requirements:
Qualifications/ What you bring (Must Haves) Highlight Top 3-5 skills
Bachelor s degree in Knowledge Management, Business Administration, Information Systems/Management, Computer Science, UX Design, Organizational Development, Data/Business Analytics, or equivalent experience OR 5 years with Knowledge Management experience.
3 5 years of experience in knowledge management (any tool), content strategy, intranet management, digital workplace operations, or a related specialist/practitioner role.
Hands-on experience configuring and maintaining SharePoint Online sites, pages, libraries, lists, metadata, views, permissions, navigation, web parts, and content lifecycle settings.
Experience with content lifecycle management, governance, audits, review cycles, ownership models, version control, archival, and retirement practices.
Strong understanding of metadata, taxonomy, search fundamentals, information architecture, and content findability.
Strong communication and Proactiveness, facilitation, stakeholder management, organization, prioritization, and customer support skills. They will be training other people as well (once a month).
Added bonus if you have (Preferred):
Experience with Power BI, Power Automate, Power Apps, Client Teams, Client Search, or search analytics.
Familiarity with accessibility standards, UX practices, content design methods, and user-centered design principles.
Experience working in an enterprise intranet, digital workplace, or large corporate environment with distributed content ownership.