Knowledge Management Specialist

Responsibilities: In this role, help client employees find, trust, and reuse critical business knowledge by improving the structure, quality, governance, and searchability of AKARI, client Knowledge Management Platform, My Toolbox, client Intranet, and related SharePoint-based knowledge sources. Partner with AKARI stakeholders and My Toolbox SharePoint site owners to support content lifecycle management, site onboarding, training, troubleshooting, governance, adoption, and hands-on SharePoint Online configuration.

Our client, a Automotive company, is looking for a Knowledge Management Specialist for their Remote location.
 
Responsibilities:

• In this role, help client employees find, trust, and reuse critical business knowledge by improving the structure, quality, governance, and searchability of AKARI, client Knowledge Management Platform, My Toolbox, client Intranet, and related SharePoint-based knowledge sources.
• Partner with AKARI stakeholders and My Toolbox SharePoint site owners to support content lifecycle management, site onboarding, training, troubleshooting, governance, adoption, and hands-on SharePoint Online configuration.
• Develop and maintain knowledge management practices that support business needs, improve the employee user experience, and align with enterprise content standards.
• Assess existing content through inventories, audits, and gap analysis to identify opportunities to improve quality, relevance, and usability across AKARI and My Toolbox.
• Apply taxonomy, metadata, ownership, review cadence, version control, naming standards, and lifecycle practices to keep knowledge assets organized, current, and easy to find.
• Work with SMEs to turn complex or fragmented information into clear QRGs, SOPs, training materials, and support content employees can use with confidence.

Stakeholder Support, Training & Adoption

• Act as a trusted partner for AKARI stakeholders, content owners, and My Toolbox SharePoint site owners.
• Lead training, office hours, onboarding, guidance, and customer support for users, SMEs, and content contributors.
• Help teams keep site content accurate and current while coordinating escalation for platform defects, enhancement requests, or code changes as needed.

SharePoint Administration, Findability & Lifecycle Management

• Configure and maintain SharePoint Online sites, pages, libraries, lists, permissions, navigation, metadata, web parts, and content structures.
• Organize, consolidate, migrate, archive, retire, or remediate outdated SharePoint sites and knowledge repositories.
• Improve findability by using metadata, navigation, Microsoft Search, content health metrics, usage data, search analytics, zero-result searches, broken link reports, and stakeholder feedback.

 
Requirements:

• Any industry is fine but the experience with Knowledge Management would be required and Content Strategist having all the must haves would be good to consider.
• Bachelor’s degree in Knowledge Management, Business Administration, Information Systems/Management, Computer Science, UX Design, Organizational Development, Data/Business Analytics, or equivalent experience OR 5 years with Knowledge Management experience.
• 3–5 years of experience in knowledge management (any tool), content strategy, intranet management, digital workplace operations, or a related specialist/practitioner role.
• Hands-on experience configuring and maintaining SharePoint Online sites, pages, libraries, lists, metadata, views, permissions, navigation, web parts, and content lifecycle setting.
• Strong communication and Proactiveness, facilitation, stakeholder management, organization, prioritization, and customer support skills.
• They will be training other people as well (once a month)
• These are just a few words that describe what life is like at client.
• Knowledge Management, Governance & Content Quality
• Strengthen AI-ready knowledge practices by improving content structure, metadata quality, ownership, and source reliability for enterprise search and Microsoft 365 experiences.
• Use user-centered design principles to improve site navigation, information architecture, content discovery, and content placement across AKARI, My Toolbox, SharePoint, and Microsoft Teams.
• Experience with content lifecycle management, governance, audits, review cycles, ownership models, version control, archival, and retirement practices.
• Strong understanding of metadata, taxonomy, search fundamentals, information architecture, and content findability.
• Experience with Power BI, Power Automate, Power Apps, Microsoft Teams, Microsoft Search, or search analytics.
• Familiarity with accessibility standards, UX practices, content design methods, and user-centered design principles.
• Experience working in an enterprise intranet, digital workplace, or large corporate environment with distributed content ownership.

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities