Knowledge Management Specialist

REQUIREMENTS Bachelors Degree in Knowledge Management, Business Administration, Information Systems/Management, Computer Science, UX Design, Organizational Development, Data/Business Analytics or equivalent experience OR 5 years with Knowledge Management experience. 3–5 years of experience in knowledge management (any tool), content strategy, intranet management, digital workplace operations, or a related specialist/practitioner role.

RESPONSIBILITIES

• Knowledge Management, Governance and Content Quality
  • Develop and maintain knowledge management practices that support business needs, improve the employee user experience, and align with enterprise content standards.
  • Assess existing content through inventories, audits, and gap analysis to identify opportunities to improve quality, relevance, and usability.
  • Apply taxonomy, metadata, ownership, review cadence, version control, naming standards, and lifecycle practices to keep knowledge assets organized, current, and easy to find.
  • Work with SMEs to turn complex or fragmented information into clear QRGs, SOPs, training materials, and support content employees can use with confidence.
• Stakeholder Support, Training and Adoption
  • Act as a trusted partner for stakeholders, content owners, and SharePoint site owners.
  • Lead training, office hours, onboarding, guidance, and customer support for users, SMEs, and content contributors.
  • Help teams keep site content accurate and current while coordinating escalation for platform defects, enhancement requests, or code changes as needed.
• SharePoint Administration, Findability and Lifecycle Management
  • Configure and maintain SharePoint Online sites, pages, libraries, lists, permissions, navigation, metadata, web parts, and content structures.
  • Organize, consolidate, migrate, archive, retire, or remediate outdated SharePoint sites and knowledge repositories.
  • Improve findability by using metadata, navigation, Microsoft Search, content health metrics, usage data, search analytics, zero-result searches, broken link reports, and stakeholder feedback.
  • Strengthen AI-ready knowledge practices by improving content structure, metadata quality, ownership, and source reliability for enterprise search and Microsoft 365 experiences.
• User Experience and Content Placement
  • Use user-centered design principles to improve site navigation, information architecture, content discovery, and content placement. 

REQUIREMENTS

• Bachelors Degree in Knowledge Management, Business Administration, Information Systems/Management, Computer Science, UX Design, Organizational Development, Data/Business Analytics or equivalent experience OR 5 years with Knowledge Management experience.
• 3–5 years of experience in knowledge management (any tool), content strategy, intranet management, digital workplace operations, or a related specialist/practitioner role.
• Hands-on experience configuring and maintaining SharePoint Online sites, pages, libraries, lists, metadata, views, permissions, navigation, web parts, and content lifecycle settings.
• Experience with content lifecycle management, governance, audits, review cycles, ownership models, version control, archival, and retirement practices.
• Strong understanding of metadata, taxonomy, search fundamentals, information architecture, and content findability.
• Strong communication and Proactiveness, facilitation, stakeholder management, organization, prioritization, and customer support skills. They will be training other people as well (once a month).

PREFERRED REQUIREMENTS

• Experience with Power BI, Power Automate, Power Apps, Microsoft Teams, Microsoft Search, or search analytics.
• Familiarity with accessibility standards, UX practices, content design methods, and user-centered design principles.
• Experience working in an enterprise intranet, digital workplace, or large corporate environment with distributed content ownership.