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Knowledge Management Specialist

eTeam Inc.

  • Plano, TX
  • 5 days ago

    Highlights

    Role Overview In this role, you will help Client s employees find, trust, and reuse critical business knowledge by improving the structure, quality, governance, and search ability of AKARI, Client s Knowledge Management Platform, My Toolbox, Client s Intranet, and related SharePoint-based knowledge sources. Qualifications/ What you bring (Must Haves) Highlight Top 3-5 skills Bachelor s degree in Knowledge Management, Business Administration, Information Systems/Management, Computer Science, UX Design, Organizational Development, Data/Business Analytics, or equivalent experience OR 5 years with Knowledge Management experience.
    eTeam Inc.

    Numbers & Facts

    LocationPlano, TX
    IndustryOther/Not Classified
    Company Size100 to 499 employees
    Year Founded1998
    Websitewww.eteaminc.com

    Description

    Job Title: Knowledge Management Specialist
    Location: Plano, TX 75024 (Hybrid)
    Duration: 6 Months

    Must Haves:
    • Bachelor s degree in Knowledge Management, Business Administration, Information Systems/Management, Computer Science, UX Design, Organizational Development, Data/Business Analytics, or equivalent experience OR 5 years with Knowledge Management experience.
    • 3 5 years of experience in knowledge management (any tool), content strategy, intranet management, digital workplace operations, or a related specialist/practitioner role.
    • Hands-on experience configuring and maintaining SharePoint Online sites, pages, libraries, lists, metadata, views, permissions, navigation, web parts, and content lifecycle setting.
    • Strong communication and Proactiveness, facilitation, stakeholder management, organization, prioritization, and customer support skills. They will be training other people as well (once a month)

    Interviews:
    • 1st Round MS Teams With Hiring Manger
    • 2nd Round MS Teams With Hiring Manger and their team members/sr manager

    Who we are:
    • Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Client s. As one of the world s most admired brands, Client s is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We re looking for diverse, talented team members who want to Dream. Do. Grow. with us.

    What we re looking for Knowledge Management Specialist
    Role Overview
    • In this role, you will help Client s employees find, trust, and reuse critical business knowledge by improving the structure, quality, governance, and search ability of AKARI, Client s Knowledge Management Platform, My Toolbox, Client s Intranet, and related SharePoint-based knowledge sources. You will partner with AKARI stakeholders and My Toolbox SharePoint site owners to support content lifecycle management, site onboarding, training, troubleshooting, governance, adoption, and hands-on SharePoint Online configuration.

    What you ll be doing
    Key Responsibilities
    • Knowledge Management, Governance & Content Quality
    • Develop and maintain knowledge management practices that support business needs, improve the employee user experience, and align with enterprise content standards.
    • Assess existing content through inventories, audits, and gap analysis to identify opportunities to improve quality, relevance, and usability across AKARI and My Toolbox.
    • Apply taxonomy, metadata, ownership, review cadence, version control, naming standards, and lifecycle practices to keep knowledge assets organized, current, and easy to find.
    • Work with SMEs to turn complex or fragmented information into clear QRGs, SOPs, training materials, and support content employees can use with confidence.
    • Stakeholder Support, Training & Adoption
    • Act as a trusted partner for AKARI stakeholders, content owners, and My Toolbox SharePoint site owners.
    • Lead training, office hours, onboarding, guidance, and customer support for users, SMEs, and content contributors.
    • Help teams keep site content accurate and current while coordinating escalation for platform defects, enhancement requests, or code changes as needed.
    • SharePoint Administration, Findability & Lifecycle Management
    • Configure and maintain SharePoint Online sites, pages, libraries, lists, permissions, navigation, metadata, web parts, and content structures.
    • Organize, consolidate, migrate, archive, retire, or remediate outdated SharePoint sites and knowledge repositories.
    • Improve findability by using metadata, navigation, Microsoft Search, content health metrics, usage data, search analytics, zero-result searches, broken link reports, and stakeholder feedback.
    • Strengthen AI-ready knowledge practices by improving content structure, metadata quality, ownership, and source reliability for enterprise search and Microsoft 365 experiences.
    • User Experience & Content Placement
    • Use user-centered design principles to improve site navigation, information architecture, content discovery, and content placement across AKARI, My Toolbox, SharePoint, and Microsoft Teams.

    Requirements:
    Qualifications/ What you bring (Must Haves) Highlight Top 3-5 skills
    • Bachelor s degree in Knowledge Management, Business Administration, Information Systems/Management, Computer Science, UX Design, Organizational Development, Data/Business Analytics, or equivalent experience OR 5 years with Knowledge Management experience.
    • 3 5 years of experience in knowledge management (any tool), content strategy, intranet management, digital workplace operations, or a related specialist/practitioner role.
    • Hands-on experience configuring and maintaining SharePoint Online sites, pages, libraries, lists, metadata, views, permissions, navigation, web parts, and content lifecycle settings.
    • Experience with content lifecycle management, governance, audits, review cycles, ownership models, version control, archival, and retirement practices.
    • Strong understanding of metadata, taxonomy, search fundamentals, information architecture, and content findability.
    • Strong communication and Proactiveness, facilitation, stakeholder management, organization, prioritization, and customer support skills. They will be training other people as well (once a month).

    Added bonus if you have (Preferred):
    • Experience with Power BI, Power Automate, Power Apps, Microsoft Teams, Microsoft Search, or search analytics.
    • Familiarity with accessibility standards, UX practices, content design methods, and user-centered design principles.
    • Experience working in an enterprise intranet, digital workplace, or large corporate environment with distributed content ownership.

    About Company

    Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.

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