KnowBe4 Security Awareness Administrator

Key Responsibilities

• Administer and maintain the KnowBe4 platform, including users, groups, campaigns, training assignments, and platform settings.
• Design, configure, launch, and schedule phishing simulation campaigns aligned with organizational objectives and risk profiles.
• Create targeted phishing campaigns using appropriate templates, landing pages, risk levels, departments, locations, and user populations.
• Develop and maintain dynamic user groups based on criteria such as department, location, role, risk score, training status, and campaign behavior.
• Ensure user and group data remains accurate and synchronized with relevant identity or directory systems.
• Manage security awareness training assignments and remedial learning programs.
• Monitor campaign performance, including opens, clicks, attachments, data submissions, reported messages, and repeat failures.
• Create customized dashboards, reports, and executive-level summaries.
• Analyze trends and identify high-risk users, departments, and recurring behavioral patterns.
• Recommend improvements to phishing resilience and overall security awareness.
• Support communication plans, awareness initiatives, and stakeholder engagement activities.
• Maintain documentation for campaign configurations, reporting processes, and administration procedures.
• Collaborate with Information Security, IT, HR, Compliance, and business stakeholders.
• Ensure security awareness activities align with organizational policies and compliance requirements.
• Evaluate new KnowBe4 features and recommend program enhancements.

• Hands-on experience administering the KnowBe4 platform.
• Experience planning, configuring, and scheduling phishing simulation campaigns.
• Strong understanding of KnowBe4 campaign settings, templates, landing pages, training assignments, and reporting capabilities.
• Experience creating and maintaining dynamic user groups.
• Ability to interpret phishing simulation and security awareness metrics.
• Experience developing customized reports for technical, management, and executive audiences.
• Strong attention to detail and ability to manage recurring campaigns.
• Excellent written and verbal communication skills.
• Ability to handle sensitive employee and security-related information with discretion.

Preferred Qualifications

• Experience with Microsoft Power BI, including dashboard development, data modeling, reporting, and automation.
• Familiarity with integrations involving Microsoft Entra ID, Active Directory, HR systems, or other identity platforms.
• Experience using KnowBe4 APIs, data exports, and reporting integrations.
• Knowledge of security awareness metrics and human risk management programs.
• Experience supporting compliance and audit reporting.
• Relevant cybersecurity, information security, or security awareness certifications.

Technical Skills

• KnowBe4 platform administration.
• Phishing campaign design and scheduling.
• Dynamic user group management.
• Security awareness training administration and tracking.
• Reporting, analytics, and performance measurement.
• Microsoft Power BI (preferred).
• Microsoft Excel or equivalent data analysis tools.
• Identity and directory management concepts.
• API, CSV export, and data integration experience.