As a KIA Service Advisor at Hyman Brothers Auto Group, you will be the primary point of contact for our KIA customers in Midlothian, VA. You will play a critical role in delivering an exceptional service experience by understanding customer needs, communicating effectively with the service team, and ensuring timely and accurate service delivery. Your expertise and customer-focused approach will help maintain strong relationships and contribute to the overall success of our dealership.
Responsibilities
- Greet and assist customers promptly and professionally.
- Accurately document and assess customer service requests.
- Communicate service options, pricing, and timelines clearly to customers.
- Coordinate with the service technicians to ensure efficient workflow.
- Provide customers with updates on vehicle status throughout the service process.
- Manage all service paperwork and ensure accuracy in billing and record-keeping.
- Follow up with customers post-service to ensure satisfaction and encourage repeat business.
- Maintain up-to-date knowledge of KIA vehicles, services, and promotions.
Requirements
- Previous experience as a Service Advisor or in a customer service role within the automotive industry is preferred.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Basic computer skills and comfort using dealership management software.
- A valid driver’s license.
- Passion for delivering outstanding customer service.
Benefits
- Competitive compensation package.
- Opportunities for career growth and development within the Hyman Brothers Auto Group.
- A supportive and friendly work environment.
- Employee discounts on vehicle purchases and services.
About the Company
Hyman Brothers Auto Group is a reputable and customer-focused automotive dealership located in Midlothian, VA. We pride ourselves on delivering exceptional service and quality vehicles to the communities we serve. Our commitment to excellence has established us as a trusted name in the automotive industry, and we strive to create a positive and rewarding workplace for our employees.
Gary Shively
KIA Service Manager