Keycare Medical Store Coordinator (4813)

Position Summary:

The KeyCare Medical Store Coordinator supports the daily operations of the KeyCare Medical retail location by welcoming patients, assessing service or supply needs, and coordinating durable medical equipment (DME) fittings. This role ensures accurate intake, provides clear product guidance, and supports customers in selecting appropriate medical supplies to meet their needs. Working closely with clinical staff and internal departments, the coordinator helps maintain effective communication, smooth workflows, and timely access to services. Operating within a collaborative, customer-focused environment, this position promotes a positive patient experience while supporting inventory accuracy, safety standards, and regulatory compliance throughout the store.

Key Responsibilities:

• Greet and assist patients upon arrival, assess service or equipment needs, and guide them through the request or intake process.
• Perform DME fitting and sizing for approved equipment, ensuring patient comfort, proper use, and alignment with product specifications.
• Coordinate customer orders, documentation, and follow up requirements, including verifying information and supporting insurance related processes.
• Maintain organized inventory, restock supplies, and monitor product availability to support efficient store operations.
• Document patient interactions, equipment fittings, and service transactions accurately within required systems and workflows.
• Collaborate with internal departments, vendors, and clinical partners to ensure timely resolution of customer needs and adherence to applicable regulations and standards.

Licenses and Certifications Required:

• Current certification in DME fitting preferred.
• A license or certification in healthcare is preferred.

Educational Requirements:

• B.A. or B.S. in Business, Management, or Healthcare, strongly preferred.

Experience Requirements:

• Minimum of 1 year working in a DME setting preferred.
• Prior experience working in a healthcare setting is preferred.
• Prior experience using computerized systems for information storage and retrieval is preferred.
• Prior experience fitting DME patients is preferred.
• Prior experience or knowledge of DME insurance and billing concepts preferred.
• Prior experience working in a patient service or customer service role is preferred.

Special Skills or Training Requirements:

• None

Physical Requirements:

This position requires frequent standing, walking, bending, and reaching while assisting patients and managing equipment. The role involves lifting, carrying, and positioning DME items and supply boxes, which may vary in weight. Adequate vision, hearing, and manual dexterity are essential for performing fittings, reviewing documentation, and operating computer systems and measuring tools.

Environmental Requirements:

Work occurs in a retail medical supply environment with regular interaction with patients, families, and healthcare staff. The role may involve exposure to cleaning agents, equipment displays, and varied customer volumes throughout the day. Adherence to safety procedures, infectionprevention protocols, and proper handling of DME products is required to maintain a safe and compliant workspace.