Key Holder

Job Description:

The Key Holder supports the Manager by assisting with daily operations,

including opening and closing procedures. Serving as a Joy Creator they

provide exceptional guest service, create a warm and welcoming atmosphere, process transactions accurately, and assist guests both in person and over the phone. In addition, the Key Holder performs responsibilities for the Crafting, Department, assists with light cleaning and organization, and completes various clerical and administrative tasks to help ensure smooth, efficient bakery operations and an outstanding guest experience.

RESPONSIBILITIES:

Co-facilitates the opening and closing of the bakery, including

cash-drawer balancing and bank deposits.

Suggest creative solutions such as add-ons and retail to create an

exceptional experience for the guest

Assist guests with their orders in person and by phone

Operate and balance the POS with accuracy and efficiency

Have current and complete knowledge of current prices, products and

promotions

Coordinate the timing of all orders between Guest Services and Bakery

Departments

Co-manages special-order fulfillment via web and email for individual

guests and corporate accounts as well as large, complex orders and

deliveries.

Contributes to marketing strategy execution in the local community by

helping to coordinate and participating in special, brand-building

events.

Keep crafting/joy creator area clean and sanitized, including crafting

bins, drawers, and the BOH POS station

Proficient in the Crafting and Joy Creating department.

Ensure Managerial daily instructions are completed

Uphold Nothing Bundt Cake company policies and food safety

standards Price and organize retail merchandise,

ensuring products are accurately labeled and properly stocked

or stored in designated bins.

Monitor, prioritize, and respond to emails and customer

inquiries in a professional and timely manner.

Review and manage GEM cases, resolving issues within the

system and coordinating with management as needed for

follow-up.

Communicate with fundraising groups to obtain updates,

gather all required event details, and accurately enter

information into the system.

Manage house accounts by creating, maintaining, closing, and

following up on outstanding accounts to ensure accurate

recordkeeping.

Assist with receiving, loading, and unloading deliveries from

shipping vendors and suppliers working collaboratively with

the team to ensure efficient inventory handling.

Support daily store operations by maintaining organization,

accuracy, and excellent customer service while assisting with

administrative and operational tasks as needed.

Willing to assist other departments as needed

Work Availability:

Must have the flexibility to work various shifts, including early mornings,

evenings, weekends and holidays, based on changing business demands.

PERKS & BENEFITS:

Employee discounts

Paid time off

Free uniform

Opportunity for quarterly bonuses