Key Accounts Specialist - I

Have you been looking for a company that you can get behind and feel good about the impact it has on sustainability and recycling efforts? Quest is a full-service environmental consulting and management group supporting the efforts of Fortune 500 companies seeking to maximize profits and mitigate risks and minimize their ecological footprints.

If you want an opportunity where your efforts make an impact, Quest has an opportunity for you. The ideal person must be able to multi-task, work independently and have strong attention to detail while being able to collaboratively communicate across departments.

Why Work at Quest?

First off, we practice what we preach. We focus every day on recycling, reusing and repurposing where we can, and being socially responsible.

Second, we take care of our employees' wellbeing and offer a comprehensive benefits package including: Medical/Dental/Vision, 401(k) Plan, Life and STD.

• Company paid Life, Short term disability plan (voluntary employee-paid LTD is offered)
• Eligibility for health and life insurance plans: 1st of month following date of hire
• Remote/hybrid work environment
• 401k plan with employer match
• Employee Stock Purchase Plan
• Paid Holidays, Vacation and Sick time

Finally, we are just a modern, FUN and collaborative work environment. We're a smaller company that provides opportunities for employees to advance within the company, so there is always room to grow. We offer a casual business environment (so, you can wear jeans), great incentives and rewards with a quarterly recognition program.

ROLE SUMMARY

The Key Accounts Specialist (KAS) is responsible for managing and enhancing client relationships by providing exceptional support and service throughout the client lifecycle. They act as the primary point of contact between the company and its clients, ensuring that all client needs and concerns are addressed promptly and effectively. Key responsibilities include resolving client inquiries, processing orders, maintaining Customer Relationship Management (CRM) system to record and track all customer requests and resolve concerns, and ensuring a high level of client satisfaction. This role may also involve handling customer complaints, providing training on services offered, and offering solutions to improve the overall client experience. Strong communication, problem-solving skills, and a customer-centric attitude are essential to success in this role.

ROLE DESCRIPTION

• Heavy interaction with dedicated groups of clients and vendors.
• Handle overflow calls to support assigned line of business.
• Log into the CRM system daily as required by company standard operating procedures and manage the system queue.
• Follow up on outstanding issues and escalations in a timely manner to ensure satisfactory resolution.
• Dispatch service requests and follow-through to ensure service completion.
• Heavy email and phone communication with clients and vendors, including corporate level interactions.
• Able to issue purchase orders (P.O.'s) and compute additional charges as necessary.
• Understanding of pricing and ability to complete simple to moderate pricing analysis.
• Able to research issues utilizing available resources before escalating to manager.
• Reference client master files to seek out price for services/waste streams.
• May act as a backup in some capacity when the Key Accounts Manager is unavailable.
• Assist with accounting issues/questions as needed.
• Assist with online research as needed.
• Continually seek opportunities to increase customer satisfaction and deepen customer relationships.
• Ability and flexibility to work on call schedule or work on company designated holidays per business needs.
• Professional communication skills with customers, vendors, and internal stakeholders.
• Consistent and prompt attendance.
• Perform other duties as assigned.

CORE VALUES

Together, we DRIVE success through the Quest Core Values:

• Develop People

• Trust and empower one another

• Encourage people to be their best selves

• Honor individual goals and aspirations

• Build strong leaders

• Foster Respect

• Support one another

• Treat every role as vital

• Embrace diverse backgrounds

• Create an inclusive environment

• Deliver Innovation

• Be the change

• Ask questions and be curious

• Seek opportunities and identify problems

• Contribute to solutions

• Value Relationships

• Win and grow as one team

• Put people first

• Partner across the organization to build strong collaboration

• Embody a customer service mindset - both internally and externally

• Pursue Excellence

• Act with integrity

• Hold yourself and others accountable

• Be fully engaged

• Focus fanatically on data and insights

• Serve as a good steward in our communities

ROLE COMPETENCIES

• High School degree required; some college preferred or equivalent work experience
• Prior work experience in a professional customer service environment strongly preferred
• Applicable industry experience preferred
• Excellent communication skills
• Superior customer service & relationship building skills
• Positive attitude and team player
• Properly prioritizes tasks within their day and manages time wisely
• Proven ability to be organized and perform required follow up
• Ability to multitask while maintaining data integrity
• Cooperative and willing to assist others as a team
• Displays dependable and reliable behavior
• Effective at problem solving and ability to "think on your feet"
• Flexible, uses critical thinking skills and is open to learning new ideas/skills.
• Proven self-starter with growth potential, attentive to detail, strong interpersonal skills with the ability to acquire needed information from various sources.
• Responds well in a dynamic and fast paced environment
• Displays a well-rounded knowledge of clients and ability to handle calls/requests independently
• Basic computer skills including Microsoft Office (Excel, Word, and Outlook) and comfortable with internet research.
• Possess Excel skills with the ability to search and compile data in a large spreadsheet
• Aptitude to work in multiple systems and learn new systems quickly