Key Account Manager - remote eligible

Position Overview

As a Key Account Manager (KAM) at Allegro Home Delivery, you will serve as the primary contact for a portfolio of strategic customers within defined regions and locations. This role is responsible for managing day-to-day customer relationships, driving account growth, and ensuring exceptional execution of final mile home delivery services in coordination with operational leadership.

You will act as the voice of the customer internally while collaborating closely with operations, customer service, and leadership teams to deliver a consistent, high-quality last-mile experience. This is a hands-on, customer-facing role ideal for individuals who thrive in fast-paced environments and are passionate about service excellence and continuous improvement.

How You Create Impact

Own Customer Relationships

• Serve as the main point of contact for assigned key accounts within designated markets and locations.
• Build strong, trust-based relationships with customer stakeholders at multiple levels.
• Develop a deep understanding of customer delivery requirements, service expectations, and business objectives.
• Conduct regular business reviews focused on performance, service levels, and continuous improvement.

Drive Account Growth & Retention

• Identify opportunities to expand services within existing accounts, including new locations, services, or delivery solutions.
• Support contract renewals, pricing discussions, and service enhancements.
• Proactively address service issues and ensure timely resolutions to maintain customer satisfaction and retention.

Execute Account Plans

• Develop and ensure implementation for account-specific growth and service plans aligned with customer goals and Allegro capabilities.
• Translate customer needs into actionable initiatives for operations and support teams.
• Monitor account performance and adjust strategies as needed to meet targets.

Partner with Operations

• Work closely with local operations teams to ensure successful execution of final mile delivery services.
• Support onboarding and launch of new business, including new locations or service lines.
• Ensure alignment between customer expectations and operational capabilities.
• Drive continuous improvement initiatives to enhance delivery performance, customer experience, and efficiency.

Performance Management & Reporting

• Track and report on key performance indicators (KPIs) such as on-time delivery, service quality, claims, and customer satisfaction.
• Maintain accurate account records, forecasts, and pipeline activity.
• Lead performance discussions and implement corrective actions when needed.

What We’re Looking For

• 3–7+ years of experience in Key Account Management, Sales, Operations, or Logistics.
• Experience in final mile, home delivery, transportation, or retail logistics preferred.
• Strong customer relationship management and problem-solving skills.
• Proven ability to grow accounts and manage multiple priorities simultaneously.
• Experience working cross-functionally with operations and customer service teams.
• Data-driven mindset with the ability to analyze performance and drive improvements.
• Excellent communication, negotiation, and organizational skills.
• Highly customer-focused, proactive, and results-oriented.

What You’ll Bring

• Ability to manage accounts at a local and regional level, with attention to detail in execution.
• Strong understanding of service delivery in a fast-paced, operational environment.
• A collaborative approach to working with internal teams and external customers.
• Flexibility to travel to customer sites and delivery locations as needed. 

Benefits:

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), 401(k) match, life insurance, paid holidays and PTO, disability, and career development opportunities.

About Allegro Home Delivery:

We are a fast-growing nationwide logistics and transportation company with a focus in the middle and final mile home delivery market. Our methodology is taking ownership of the product from origination until it is in the customer’s home. Retailers, distributors, and manufacturers rely on us to orchestrate the fastest deliveries, with the most comprehensive in-home experience.

Allegro Home Delivery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Physical/Mental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical requirements include the ability to sit and stand for several hours at a time, walk, reach, bend, stoop, stretch, lift, push, transport, and move up to 25 pounds and to talk and hear.
• Manual dexterity and visual acuity are needed to operate normal office equipment, such as a computer, telephone and copier. Specific vision abilities include close, distance, color and peripheral vision, depth perception, and the ability to adjust focus.

Environmental/Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in an indoor, warehouse, and other environments that are not climate controlled and involves frequent contact with customers, vendors, employees, and the public
• Occasional visits to local warehouse may be required
• Some weekend and evening hours may be required

About ACS Logistics Holdings:

We are a fast-growing logistics and transportation company with three different areas of business. Anderson Cargo Services specializes in managing freight and custom shipping solutions. Allegro Home Delivery specializes in nationwide home deliveries of large-scale items, with a focus on the middle and final mile home delivery market. DataTrec offers data center relocations and provides safe, secure, high-speed transportation services and logistics for data center enterprise equipment.

Allegro Home Delivery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.