Key Account Manager - North America

Do you want to dive in the fast-growing industry of drones and get a rewarding experience in a dynamic scale-up environment?

At Flyability, we believe that robots should be sent into hazardous places and dangerous environments instead of humans. To support our belief, we created Elios, the world's first collision-tolerant flying robot that can safely enter, survey, and inspect confined spaces so that people don't have to. With more than 130 employees, Flyability is the pioneer in the UAS indoor inspection industry. Joining Flyability is not just taking on a new job; it is seizing the opportunity to improve the lives of millions of people and contribute to the future of robotics.

To complete our creative and dynamic team in Denver, we are seeking a:

Key Account Manager - North America (100%)

Starting date: as soon as possible

Your role:

Your mission is to grow a portfolio of 10-20 of Flyability's largest North American accounts: asset owners in cement, power generation, pulp & paper, steel and chemicals, and the inspection companies that serve them. You will make these accounts successful with Elios hardware, software and payloads, and turn that success into expansion - new sites, new departments, new use cases. You will map each account from the pilot to the economic decision-maker, and run business development inside the portfolio.

You will work hand in hand with the Area Sales Managers and our reseller partners in the region. You will report directly to the Head of Key Accounts & Customer Success, based in Switzerland, and be part of our Denver team.

What you will own:

• The revenue objective and growth strategy for the assigned account portfolio
• Account mapping - stakeholders from pilots and program owners to procurement and economic decision-makers, maintained in Salesforce
• Business development within the portfolio: identifying new sites, departments and use cases, and running the full opportunity lifecycle from demonstration to purchase order
• Regular on-site and remote interactions with users and sponsors, including business reviews with the largest accounts
• Coordinated account plans with the Area Sales Managers and reseller partners covering the same territory
• Early identification of risk on the account - adoption, satisfaction, competitive threats - and mobilising Customer Success, Support, Product and Field Operations to address it
• Voice of the customer: structured feedback to Product and Marketing on what these accounts need next